eBay

clearout300 · ‎09-11-2024

This is just beyond belief... let me explain this situation:

I posted up a watch for sale at £32 (or so I thought). It instantly sold. I wasn't expecting that so I looked at the price and it was £22. Damn. It was a typo. I immediately contacted the buyer to say there has been a mistake and does he still want the watch? The buyer said "no" and so I said ok no problem, and cancelled the sale.

A few days passed and then the "buyer" left me a negative feedback saying to avoid me because I wanted to "increase the price of the sale".

I called eBay customer service who said that they've sided with the buyer. I told them: "I asked the buyer first if he wants to keep the order or cancel and he said yes, so I did cancel". I fully admit, the typo was my fault, but the buyer DID NOT insist he wanted the watch and instead said that he wished to cancel - so, I treated it as I normally would and cancelled the sale.

A negative in this situation seems ridiculously unfair. eBay disagreed.

johnwash1 · ‎28-03-2025

@clearout300 wrote:
This is/was over back in 2024. Not sure why the topic has been revived

Now that I can explain to you! 🙂 Many times people don't check the dates in the forums. Does that surprise you, considering that a seller mispriced their listing, a rather more consequential oversight than resurrecting a zombie thread?

People buy things without even reading to the end of the title. You really shouldn't expect forum users to check dates when they're posting from their phones as they walk across the road in front of buses.

kath3735_wxmjn · ‎28-03-2025

thank you for the last comment, really made me smile!!

johnwash1 · ‎29-03-2025

@kath3735_wxmjn wrote:
thank you for the last comment, really made me smile!!

Thanks, I try! 🙂

But seriously, it doesn't make the bus driver, or the train driver smile, they end up with serious PTSD. Just search youtube for level crossing incidents. There's people out there determined to prove Darwin right, so in a few generations this problem will be solved. Or more likely by then, people will have retina implanted head-up displays that will be location aware and not distract them in safety-critical areas. Brings a whole new meaning to silicon(e) implants.

Yanking this back on-topic... the first neg is a world of pain for any conscientious seller. People need to point out the upside. It's an opportunity to post why they got the neg, how they handled it, and what kind of service any buyer can expect. Definitely not a rant. And I'd be wary of asking ebay to remove it, because ebay may remove the comment, and still leave the neg. I'd hate to have a neg with no comment showing, that could be quite unsettling for a potential buyer.