Hi all
Recently I sold a vaseline. The title states that its a vaseline petroleum jelly. The description states this and that its protecting properties. I sent the item to the buyer within 12 hours of purchase. The item arrived with them in 4 days as its Xmas, that's not bad.
The buyer was not happy as the tub of vaseline says "vaseline protecting jelly". Instead of vaseline petroleum jelly. I purchased a return label. Royal mail showed a picture of the buyer refusing to send the item back.
The buyer then left me negative feedback stating it took ages to be delivered and item was not as described and called us jokers and that he cannot understand how we have 100% positive feedback that he would give minus score if he could.
I asked ebay to kindly remove it as I felt it was unfair. Ebay have reviewed and decided to not remove the feedback to my AMAZEMENT.
Is thus justified? Is there anyway that I can get it removed?
Thanks
Margaret. Qualitydeals4u
