Tracking.

[cbclassicbuyer]

Why will Ebay pay out for items less than £10.00 on non tracked items that have received feedback, proving the buyer has received item but, Ebay won't pay out under the same criteria for tracked items under £10.00 🤔🤔🤔🤔🤔. 

Less than 50% of my tracked items are scanned by RM after drop off at the Post Office. I use click and drop, the Post Office always scan the bar code but then no further tracking updates. 

Surely, if feedback is left by the buyer for these tracked item, it should trigger a payout. 

[judydoodles]

It's a puzzler!  I'm not sure what the 48 hour delay after tracking (when tracking is updated) accomplishes: 

Could any ebay rep explain it's purpose or should I be relieved it's not a 30 day or until all possible opportunity for the buyer to open a case has passed? 

Back in January I could withdraw my funds within 24 hours of the payment...Am I more of a risk a few weeks later?  Is ebay any less able to claw back funds from me now the buyers are paying for extra protection?

If someone could just make some sense of all these disparate new rules and explain it to me that would be grand? 

I didn't think the hold on my money would bother me, but actually it's stopping me from spending those funds on ebay...£20 here or there and I'd be tempted to check out something from my watched list.  Once it's allowed to tot up to £100+, from a couple of sales, before I can access it and I'm more likely to withdraw it to my bank account.

The BPF isn't putting me off buying from private sellers, but as a buyer what added protection am I getting for that extra few quid?  If I'm paying for a service can I have it clearly defined before I pay it?  

If the new code is producing so many glitches and the help desk in CS or on these boards cannot explain how everything new works harmoniously together isn't it time to regress and do some more testing? 

So far I have dropped asking prices and removed the auto-sent offers.  I've stopped sending offers.  I've asked a seller to relist a bundle rather than accept their offer because that way I pay slightly less for the two items I wanted and the seller doesn't get shafted for 2 x 75p+4% which would happen if I'd made them two offers.  It also meant I just paid one lot of postage. 

I did manage to add a single tracking ref for a sale of two items posted together and yet I could not send a combined invoice, but as I still offer free p&p that isn't an issue yet.  All this has been made possible reading these boards but few of these workarounds have come direct from ebay or its mentors, so cheers to everyone for posting and keep on keeping on.

[andha-21]

Honestly, the BPF is nothing more than them wanting more of our money and to hold it longer. And as we have no rights to any interest accrued on those monies it's safe to assume that is the purpose.

As for what BPF is advertised to offer

1) the buyer is protected in case something goes wrong. What the MBG was doing for free before.

But the MBG is still active on every listing I've checked and it's advertised separately to BPF. So it appears we have free protection and the mandatory paid one now too.

2) 24/7 chat team. Initially supposed to be all human but then changed to AI as well.

3) As an extra perk they don't pay the seller until after delivery is confirmed. Or after 14 days if it isn't.

Yep, I bet that last one has lots of people salivating. They always wanted that, just never knew it.

[parsley2003]

My tracked money has come through after 5 days 3 days to deliver + 2 days. 

[cbclassicbuyer]

So your tracking was updated at each part of the process and then delivered and you were paid. 

That's not the issue, the issue is when tracking isn't entered by RM, item is delivered, confirmed by feedback being left by buyer Ebay will not pay out until the 14th day. If it were an untacked item, feedback would trigger payment 2 days later. 

[andha-21]

They backed down on untracked due to price. It's for all the cheaper items.

Whilst I don't deny your logic, I doubt they will do what you want as it defeats their intended purpose which is to hold our money as long as possible.

[parsley2003]

I was answering Judy "not sure what 48 hours delay after after tracking updated accomplishes" saying how i have found it. 

[forestfeline62]

Yes the buyers feedback to say they have received the item should be  seen as better than people relying on the courier to scan the item on delivery ,we have satisfied our contract side and got the item to the buyer so why should we have to wait another 14 days .I can understand it if the item isn't scanned and the buyer doesn't leave feedback ,the 14 days leaves the buyer time to open a not received case . But then if they do open a case the seller loses their money anyway as there is no protection for sellers now ,and ebay told me that themselves .When i tried to appeal  a closed case in the buyers favour no one would listen . The bots close the case end of. 

[marco@ebay]

Hi cbclassicbuyer, thanks for your post.

This was being enrolled in phases, and by now feedback should be releasing the funds for transactions under £10.00, I've actually seen transactions where positive feedback released funds for a couple of sellers already. Do you have an example in your account of this not working for you? 

Thank you,

Marco

[cbclassicbuyer]

Thanks for the reply Marco. 

Yes, I'm receiving pay out on positive feedback for non tracked items under £10.00 but not for feedback left on items under £10.00 sent tracked.

Are you saying that it is being phased in that positive feedback on items under £10.00 triggers pay outs for tracked items as well?

It's not the sellers fault that tracked items aren't scanned through their journey so I  think positive feedback should trigger pay out on both tracked and untacked items. 

[judydoodles]

I sold an item for 9.99 plus BFP on 2/3/25, shipped on 3/3/25 and received on 5/5/25 when the buyer also left + feedback.  This was tracked and the tracking was updated properly yesterday.  The funds are due to be released into my available funds tomorrow. 

So I assume that if tracking had failed I could flag to ebay CS the feedback and they'd release my funds and it shouldn't take any longer.  All fine, I understand that.  I just don't see an adequate explanation as to why there is still a 48 hour delay after tracking and/or feedback?

I appreciate that it's underlying reason is ebay gouging a % of the 9.99 for a lot of transactions will pay for something for ebay...but what am I getting as a seller or my buyer getting over and above the standard MBG?  

If thousands of small item sellers have to contact CS to draw attention to a sale receiving feedback there won't be much bandwidth available for buyers (or sellers) with genuine problems however many bots ebay has?   What additional support are buyers from private sellers receiving?

Getting a straight answer is like exiting a lift on the Severed Floor!  Praise Keir!

[andha-21]

@judydoodles 

They can't give you a straight answer because the whole thing is crooked.

MBG protects the items bought and therefore the buyer. Always has done.

BPF is marketed as buyer protection but includes item coverage within the description.

So they give us a free cover called MBG. Then they charge for the BPF saying it does basically the same thing.

The fact that they made BPF mandatory almost certainly makes it fraud.

Selling something the customer does not need and pressurising them into buying it.