Support from eBay seems to be AI?

I usually had very little problems selling a few personal designer items on eBay via the global shipping, however within 1 day I seem to have 2 issues selling.

First one is a Prada dress a buyer in the Netherlands bought (feedback of 1 over years of being a member) the dress arrived on the 15th, on the 2nd of June she starts a return, because I am nosy, I gave her name in and Netherlands as location and it showed me a social media account where on the 20th of May she posted pictures of her wearing my dress, also the pictures she provided as "signs of wear" are just the dress with creases, no signs of wear. I had to jump through hoops as I had to provide her with a return label and she refused to give me her address, however the time span is very short to provide a return label, so I agreed with a hotel in Amsterdam to use their address as a the shipping address and uploaded the label, eBay was totally unhelpful. So the Global Shipping is a serious risk, previously I luckily had honest buyers.
The other one is a very rare vintage dress, a buyer made such low offers and the conversation was off, you could tell she wanted it for nothing so I decided to go with my gut feeling and block (that was yesterday) then a new buyer with the same post code (you can see the post code if a seller makes an offer) the account created the same day, the same postcode, clearly circumventing the buyer block, I tried to report it but apparently there is no report feature and the "customer service" just sends me AI slop like "if you use the prepaid label you are fully protected" - not sure how that protects me if the buyer damages my item on purpose? Because nobody will look at your evidence, I provided them with screenshots of the buyer from the Netherlands wearing my dress to parties and events, nobody seems to be interested.
Where is the point of having a buyer block if a buyer can just circumvent it with a new eBay name?


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Support from eBay seems to be AI?

"Support from eBay seems to be AI?" As a starting point yes. Many people are able to get ebay customer service (humans) to call them back though.

 

"not sure how that protects me if the buyer damages my item on purpose?" There is the below, I've never used it, and it may or may not turn out to be simple.
https://www.ebay.co.uk/help/policies/member-behavior-policies/condition-returned-items-policy?id=476...

 

"Where is the point of having a buyer block if a buyer can just circumvent it with a new eBay name?"
According to this ebay.com community post, ebay.com "Support full agrees that using a multiple account to circumvent a block a seller has placed on a buyer is in clear violation."
https://community.ebay.com/t5/Selling/Will-eBay-protect-sellers-against-a-user-using-multiple-accoun...
If it were me (selling), I would just keep blocking anyone from that postcode who made an offer, and if they actually bought something speak with customer services asking them to cancel the sale themselves or agree with you cancelling the sale with e.g. Problem with buyer's address. If they didn't agree, ask them to record the information you have given to them (and provide their notes to you by email if possible); and I would just cancel it for that reason anyway.

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Support from eBay seems to be AI?

You can report a buyer from your sold items; you need to click the "View order details" menu and scroll down to "Report buyer". However, it seems eBay have "streamlined" the number of reasons you can actually report a buyer for - if you start that process can you post which options you actually see?

 

If someone was using a different eBay account to circumvent a block I would have no hesitation cancelling their order by selecting "Problem with buyer's address" and blocking the new ID; they'd get bored sooner or later. There isn't much you can do about people wanting a free rental other than reporting them for misusing the returns process where they have opened a return request for an INAD reason.

Give me ambiguity or give me something else.
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Support from eBay seems to be AI?

There sadly is no way to report somebody circumventing the block, there are 3 options

- demanding something not included
- making false claims
- threats

I was worried that they would give me bad feedback if I would cancel, so I sent it but made sure to document it like I am the accused in a forensic case, but given the "quality" of eBay support, I doubt it will help

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Support from eBay seems to be AI?


@schlegab wrote:

There sadly is no way to report somebody circumventing the block, there are 3 options

- demanding something not included
- making false claims
- threats


I noticed there are fewer options than there used to be but I only had a completed sale to check from which shows different options when you start a report. There used to be an option for reporting buyers who were violating eBay policy which required you to select the policy being violated but this option has apparently been removed.

 

 


@schlegab wrote:


I was worried that they would give me bad feedback if I would cancel, so I sent it but made sure to document it like I am the accused in a forensic case, but given the "quality" of eBay support, I doubt it will help


Personally I would have taken the negative feedback and contacted eBay to see if they would remove it; if eBay refused to remove it I would have replied to it accordingly. It's still worth blocking their new account and making sure the "Don't allow blocked buyers to contact me" option is enabled in your buyer requirements. That way if they should find an issue with the item they will have to actually open a case/request and won't be able to pester you through eBay's messaging system.

Give me ambiguity or give me something else.
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Support from eBay seems to be AI?

As I said, so far it was fairly smooth sailing and everything was fine, but then 2 really "odd" things happening all at once, I never really needed to check up up on much things, I make sure to describe my items accurately and give measurements, so people were quite happy with the items, I only had one problem before where I sold an expensive dress relatively cheap (took an offer as I wanted to get rid of it) and mentioned several times (in item condition and the description) that there is very slight bobbing on the inner sleeve, the buyer then complained that there was (you guessed it) slight bobbing and tried to get it even cheaper.

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