Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[dunstun365]

My post office takes evri but they're still rolling it out

[dunstun365]

I think 'Frank spencer' or his grandson is in charge of SD. ha ha

[podlingsmum2007]

Royal Mail charge 30p per parcel to collect. With simple delivery you can arrange a free collection. But if you decide after to take it to a drop off point and cancel the collection you can't because you don't get the QR code. I lost a sale because of that.

[dougbat20]

Well yesterday I was charged £5.15 (royal mail medium parcel 2kg) for a Simple Delivery item that could have gone through InPost as a medium (£3.99)!  The weight was about 1.5kg and the width was enough to go through as a small so I might have even got away with Small Parcel at roughly £3.50...

Simple Delivery is costing me money!!

[fonkie_uk]

There seems to no intelligence what so ever from eBay regarding simple delivery. The majority of the items I am selling are under £2 and free delivery, they are mostly under 5mm so can did in an envelope so the postage is 87p. They state that simple delivery will only be done on items over £20 or under certain categories. I have been selling since 2006 and eBay had likely made a fortune from all the items I have sold over the years. I am seeing more and more of my listings suddenly be changed to simply delivery, I am paying for the postage costs so what right do they have in changed the hundreds of listings I have put time into to dictate how much I should pay for shipping?.

What amount common sense does it take that selling something for 1.99 with free postage shouldn't result in the buyer paying 3.40 for postage so that they will lose money on every sale?. Not to mention other items which I have sold that have suddenly changed from large letter at 1.55 again to this simple delivery so postage is costing me more than double.

I complained about this ridiculous policy with eBay and they only things they could suggest is that I send that item myself then request a refund, who in their right mind would want to do this every time that sell something?, they claim simple delivery is to make life easier but I don't see one factor which makes anything easier. Another suggestion was to change to a business seller which is pointless as I am not a business and I refuse to pay extra to be selling on this platform when I am just selling unwanted items from my electronics collection.

I would advise everyone to stop all sales with eBay by setting your seller is away so that no items are sold until this is resolved. I have done this on my account and will keep renewing my away time until this is resolved, if this doesn't work then I will have no choice but to close my account. If they start seeing sudden drops on sales then they will be forced to do something about it.

[crafty_cat_lover]

I would advise everyone to stop all sales with eBay by setting your seller is away so that no items are sold until this is resolved.

Why would I want to do that? In the last 3 months I have sold over £500 of unwanted items, mostly under simple delivery. I have no problem with simple delivery and would rather have the money in my pocket than stuff gathering dust, I'm certainly not going to cut my nose off to spite my face.

[fitzop_17]

I agree with many of the comments about Simple Delivery that other sellers have made. Along with this I would criticise the measurements for medium parcel : 61x 46 x 46. Why so restrictive?    Evri which is my preferred courier. will deliver a  much larger parcel than this. And furthermore, if I could I would send it directly via Evri.  Can I get round it by simply adding the cost sale price, and paying for delivery myself as seller? The item would be tracked but not Simple Delivery.  Simple Delivery it seems is nothing of the sort. It is a bad system.  I'm guessing it has been brought in so that Ebay can charge the buyer for protection, making their money from the buyer instead of charging the seller fees.    I don't want to use DPD.  

[books1ecb]

You can list items selecting Seller Pays postage. I prefer this as the
buyer sees the total cost up front. There is also a workaround to allow
combined sales, or switching to COLLECT. You can claim back the cost of
unused SD labels, and you will be refunded not the buyer as the item was
listed Seller Pays Postage. You can then buy the correct postage label
for the combined package from whoever you want , or if the size/weight
fits just use one SD label. The old sellers page has a drop down tab
where you can enter your own Tracking Number, this seems to be missing
on the new sellers hub so just switch to the old tool. So far I have
been refunded all my refund requests for unused SD labels as long as
they were made within 14 days of the sale. If this remains the system
then I can live with SD as it is possible to get around it if you need to.

It works at the moment but anything can happen on EBAY so check it our first

Use this link to reclaim the costs of unused Seller Pays Postage SD
labels https://www.ebay.co.uk/claims/simple-delivery/refund/seller

<>

[books1ecb]

My mistake - you can't switch to COLLECT as EBAY will not refund the SD label unless it sees a tracked delivery. 

[gamil-78]

Simply delivery is amazing  you don’t need to fear returns anymore 

ebay handles it really well 

if you don’t like it opt out and keep losing money when buyers want a refund 

[dougbat20]

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@gamil-78 wrote:

Simply delivery is amazing  you don’t need to fear returns anymore 

ebay handles it really well 

if you don’t like it opt out and keep losing money when buyers want a refund 

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Until sopmeone comes along and opens a return for "item not as described", "doesn't match description or photos", etc etc... then you'll b forking out a return label and refunding as per normal.

[books1ecb]

You can't opt out of SD

[uk2015_perm]

yes I’m going to stop using eBay too . What a stupid idea simple delivery.  They charged my customer 89p for an item using yodel . Nearest yodel to me is 39 mins drive away . My post office is 50 yards away and it’s £4.20 to post parcel . How do eBay think they know the size of package without seeing it . So now I’m going to be out of pocket sending it correctly . 

[jonatjonatjonat]

Yodel isn’t one of the Simple Delivery couriers so that listing wasn’t Simple Delivery

[uk2015_perm]

It came up on mine and I didn’t choose it ? In fact my postal preferences
are Royal Mail only so u don’t understand

[jonatjonatjonat]

It sounds like eBay recommended you a label to use. That wasn’t however Simple Delivery.

What item that you sold was it?

Though to be honest, it sounds like you don’t really want to take any advice so…boo. Aren’t eBay just the worst.

[sml192]

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@uk2015_perm wrote:

yes I’m going to stop using eBay too . What a stupid idea simple delivery.  They charged my customer 89p for an item using yodel . Nearest yodel to me is 39 mins drive away . My post office is 50 yards away and it’s £4.20 to post parcel . How do eBay think they know the size of package without seeing it . So now I’m going to be out of pocket sending it correctly . 

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This seems to be catching alot of people out.  It is nothing to do with Simple Delivery as Yodel isn't one of the carriers used for that.  What seems to be happening is that although the item was listed with the correct postage, in this case Royal Mail 2nd Class Letter (custom postage), when you go to buy the label through eBay the system is for some reason defaulting to Yodel.  You should still be able to change it to the correct postage at that point.

Note the postage preferences that you have set in your account only apply to Simple Delivery not custom postage.

[uk2015_perm]

It’s al too complicated for me . I just want to choose my own postage type
but there was no option for that it just had simple delivery only .

[jonatjonatjonat]

Again - no - it most likely didn't.

This listing you sold with £3.38 postage. The delivery was Simple Delivery and I'd assume you just got supplied a label by ebay. Royal Mail or possibly Evri

This listing you sold with Free Delivery. But it was Simple Delivery - so again, you would have been supplied a label and the cost deducted from your funds. Royal Mail or possibly Evri.

This listing you sold with 87p delivery and stated you used Royal Mail 2nd Class Postage. This WASN'T Simple Delivery - by virtue of the fact the delivery method wasn't Standard Delivery. You could have gone and got your 2nd Class postage wherever yo uwanted - but you likely went through eBay Delivery via Packlink. This won't necessarily recommend 2nd Class postage - and seems to have recommended Yodel. But you didn't have to use it.

I can see the confusion though, given some of your listings are Simple Delivery and some are not.

[uk2015_perm]

I didn’t want any simple delivery . But it has taken my choice away . It
used to give you a list you could choose from and now it’s gone .