Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[jhbo_21]

Am give up on eBay will never use again.

[silver-eddie]

After 24 years of trading on ebay, I've sadly given up on selling, but have
kept my account for buying only.
I probably would return, but only if they have an opt out for this dreadful
SImply Delivery

[jhbo_21]

I sell much , did do, but buying is becoming a nightmare, I have 16 items
being delivered all parcels coming late. I think eBay have destroyed
themselves.

[dunstun365]

tell them to put items in the cart

[clearingmyshelves2025]

I stopped selling April last year when it was clear that you could not avoid SD. I come back and check the boards now and then just to see how things are but the problems are still the same and for me, I know I made the right decision.

Pity as I'm being forced to move out of the family home & need to downsize drastically but I can't cope with the mental cartwheels one has to go through if things go slightly awry. I haven't the time or the mental energy to deal with all that.

[pintamady]

Are ebay actually seeing or listening to any of our comments and noticing that so many of us are leaving? Sent from my Galaxy

[silver-eddie]

One would hope so, there are 17 million sellers worldwide and the UK alone
accounts for nearly 30% of the worldwide seller base.
It would take a very brave or stupid person at the top to ignor such an
important sector of it's seller base.
But then stupid as stupid does. 🙂

[buyincornwall]

Listen to their customers, that would be a first.

[jonatjonatjonat]

EBay could not care less about the thoughts or opinions of the small minority of their user base who post on these forums.

not just simple delivery but BPF, business sellers on private accounts etc.

they’d be slightly more concerned if users were declining (but again if are basing that on comments here or on Reddit - still a minority)

all they will care about is if revenues are rising.

[akemp1]

---

@pintamady wrote:
Are ebay actually seeing or listening to any of our comments and noticing that so many of us are leaving?

---

To be fair to ebay SD is better than it was when I posted " SD is utter tosh" on the first page of this thread around a year ago.

Whether it's the result of them reading the forum or not who knows.

It really was very awful on launch and now it's just kinda bad.

Since SD tipped me into signing up for the V place I'm finding around half my purchases are happening there just because it's often more compelling as a buyer. I'm still tending to sell unwanted stuff on ebay as I've found people here seem willing to pay higher prices. But it depends on the item as V are stronger and more active in some categories. Ebay have lost their market dominance in the UK and that's probably a good thing for consumers.

[janejweaver]

Just made my first ever ebay sale, and probably my last. Simple delivery is anything but. Ebay under charged the postage and put my wrong return address on the label. (OK the latter was sort of my fault for not realising I had to add my new address manually in about 4 places. Naively I thought that changing it on my account would change it everywhere.) So I didn't use the Simple Delivery label but posted it tracked myself. But will ebay let me tell them or enter the new tracking number? Will they heck. So not sure if I'll ever get paid, although at least I've  honoured the buyer. Looks like it might be bye bye payment and bye bye ebay!

[jhbo_21]

Yes it is simple for EBay , not for us.

[buyincornwall]

Yes I had a similar situation where a buyer insisted on a postage method
not included in Simple Delivery so like yourself I didn't use the Simple
Delivery label and it was impossible to get eBay to let me upload my actual
tracking details. I did however eventually get paid out by eBay.

[pvog5422]

I agreee!

[canada550]

I’ve been on eBay 23 years but I’ll be cancelling my account because of simple delivery. 

Management greed. 

[tressygirl]

You have a beautiful rare book for sale.

Whilst Simple Delivery is not without its faults,  if that book was ' lost in the post'  , not delivered,  or was badly damaged in transit , under Simple Delivery rules,  eBay would fully refund the buyer,  and you would get to keep the payout for that item.

That part of SD can't be bad ? 🤔

@canada550 

[buyincornwall]

That is INCORRECT. Evri delivered a parcel purchae of mine to somewhere
other than my property, photo proof of not to my house, and both Evri and
eBay have refused to refund me. Evri told me to go find it and if I couldnt
to contact seller but because of eBay Simple Delivery it is eBay who, as
you say, are responsible. eBay refused my refund saying parcel had been
shown as delivered by Evri. I challenged that and they again refused and
closed my claim. I eventually managed get to speak to an eBay agent who
claimed to be synthetic to my case and said he couldn't change the
judgement but would refer my request further up the chain of command. As I
expected a week later I have heard no more. The lost item luckily had a
value of JUST £20 which I have lost but it could just as easily have been
£200. I have Googled and find that claims for delivery loss on eBay have
gone up significantly since they brought in Simple Delivery and it must be
costing them a fortune which is why I assume they are now starting to
refuse to refund some claims. This of course affects honest sellers and
buyers like me. How long it will be before they realise they can no longer
stand the cost and ditch Simple Delivery who knows

[tressygirl]

Trouble there was that tracking had shown delivery, hence your claim from eBay is not honoured.  

I have never contacted Evri, but understand it's not the easiest of processes,  but if you have photo evidence of the item being shown at a different property, you may need to try Evri  again,  as it is they who made the error here.

@buyincornwall 

[jonatjonatjonat]

That is true - that is something that does happen on occasion.

Wouldn't necessarily affect the seller bar the fact you might leave a negative - but they could get that removed.

tressygirl is correct - if the item was lost in post or not delivered then ebay should refund.

Where it falls down is on the instances like yours where a delivery is recorded but you can't find it - for whatever reason that might be - stolen parcel if left on doorstep. ebay will simply take the fact a delivery was recorded as proof, no matter what you say.

Its not great at all of course - these instances do happen - but if you use amazon - it goes completely the opposite way - amazon will believe the customer if they claim its not been delivered - seller will lose out.

[buyincornwall]

So if parcel is delivered to wrong place or courier takes photo of it in
SOMEONE ELSES GARDEN as was my case neither the delivery company or eBay
are liable then, OUCH.