Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[bobflemingesq]

I am here to add to the complaints about 'Simple Delivery' which has effectively tripled the cost of posting many items that fit in a DL, A5 and A4 envelope.  Either I am being overcharged - or the buyer is.

I have seen lots of instruction booklets for Lego for example - booklets about local history - maps - etc - all being listed with £3 to £4 postage.  This is insane - and (somehow legally in a grey area) profiteering.  So - I won't be buying anything at all unless someone has chosen the custom postage option and lists it with the ACTUAL price of postage.

Oh - and to make things worse - loads of categories - like fridge magnets - are not included in the custom postage options.   I would have to charge someone for 1KG of postage - for a 57g magnet.  

I've complained about this - no progress yet.

Also - I know there are work arounds - but there's no way I am listing free delivery on everything, and then having to individually claim back the MANDATORY postage on EVERY item!  What a WASTE OF TIME!

My sales have fallen off a cliff - my purchases are almost non-existent due to the STILL BROKEN SAVED FEED - and without any communication from eBay at any point about how I - a user of over 20 years - might feel about these changes. 

Rant over I think...

[akemp1]

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@bobflemingesq wrote:

I am here to add to the complaints about 'Simple Delivery'

...

Rant over I think...

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Well done, pro-ranting, and completely justified as ebay are most unwelcome with the hated SD. It's disgusting that they are making people pay for inappropriately expensive postage products and sometimes massively inconveniencing them just so they can make a profit.

If SD was as good as their marketing material suggests they wouldn't need to make it mandatory as people would want to use it. It fails that basic test and is dragging the whole platform down.

The concessions ebay have made on SD so far go no where near far enough. Sorting out Large Letter rate to offer different weights of 2nd class untracked with delivery confirmation for items within the £20 compensation limit is getting urgent.

[gjalp]

Ive just had my third (yes, 3) survey from ebay in a month, wanting to know how satisfied I am with selling on ebay. As usual, I said I was completely dissatisfied and would not recommend selling on ebay to anyone and no, I do not feel ebay is trusted either. 

[ratecheap_comics]

Not when I use £2 large letter but got to now use £2.72 unnecessary tracking for low value items.

[clydeandrascal]

Simple Delivery has been enforced because it is another way for eBay to make a profit - eBay have a contract that makes them money with every EVRI usage. Not sure about Royal Mail!  I agree, it is rubbish & like many others, I've taken all my listings off.   

eBay, without any advice to me, added a Simple Delivery charge to all my carriage inclusive items & that did not show up in my eBay Seller Summary, so I had no way to know why sales had suddenly dropped.  This eBay scheme is nothing more than a scam.  It is impossible to offer inclusive carriage, it is impossible to add carrier insurance.   It is, I assume, designed to force private sellers to become business sellers, who do not face these limitations.

[ruby*ryan]

On the other side, I sent a parcel this morning that  weighed 2.2kg. SD had recommended the large letter label (2.70!) and the buyer opted to have it sent directly to an Evri drop off shop, and paid 2.26 postage!

Had I not been using SD I would have to have charged around £5! My sales have been pretty good since I started using SD, and I think that is because the postage cost is low compared to others selling similar items.

[biker5-uk]

Utterly confusing  I have sold 5 collectors  items recently, all the same dimensions and weight with 4 different postage prices, it seems one of the factors they use to determine postage is value of the sale, the sliding scale of buyer protection fees also adds considerable costs to the buyer  very off putting, small wonder high value items are being ignored when they add £5.00 or More to an item valued at £100.00 with postage fees can add £10.00 to an item 

[drew77drew-0]

SD is awful since I can't use it and have to find work arounds. What is it about no printer & no Smartphone that Ebay can't understand!

Drew

[greenshadow001]

I have to agree. My parcel was over the max length and there was nowhere on the listing page to allow for it. The old system was soooo much easier. Ebay told me to post my parcel anyway and the carrier would still accept it.....watch this space.

Bad move Ebay...put it back how it was.....it ifs not broken, dont fix it!!!!

[edwardian-dreams]

Your category comics and graphic novels e.g. now defaults when listing something to custom postage , if it’s under £10

I think they’re working their way through and adding the exempt categories 

noticed it too on DVDs, fridge magnets, and a few of the other subcategories on their exempt list

(at least it is for me , and I couldn’t get custom postage at all recently so thngs are changing seemingly)

[akemp1]

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@edwardian-dreams wrote:

I think they’re working their way through and adding the exempt categories 

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It's just typical of ebay to make things more complicated than necessary with all the resulting confusion, bugs and weird edge cases. They should just open up the various weights of 2nd class Large Letter where the seller feels it's suitable when creating the listing maybe with an advisory that the cover is limited to £20.

There is no need to police postage options by category they are just making things hard for everyone.

[edwardian-dreams]

Couldn’t agree more 

[m_cozzy]

I had mild hopes i would be refunded the unused delivery label after 30 days for an item i sold then purchased a rm label, the same as i have always done.

It seems to make a difference who paid for delivery, the buyer or seller. I don't fricking know, i just listed an item!!

I noticed today the buyer had been refunded ☹️.  

F you ebay.

[ruby*ryan]

It does depend on who paid for the label, if the buyer paid, they get the refund. If the seller paid, they get the refund - but it's not automatic, they have to claim the refund.

[akemp1]

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@ruby*ryan wrote:

It does depend on who paid for the label, if the buyer paid, they get the refund. If the seller paid, they get the refund - but it's not automatic, they have to claim the refund.

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The problem is this 'simple' delivery is so complicated and different to normal that it's causing sellers such as m_cozzy to suffer actual losses when it doesn't follow their traditional path of logic.

I guess ebay were conflicted in being able to clearly communicate with users because what they are doing is so unreasonable and unsympathetic to people's situation they couldn't admit to the true horror so it was easier to just lie and call it simple and hope they will get away with it as they have in the past with lesser lies.

[bobflemingesq]

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@edwardian-dreams wrote:

I think they’re working their way through and adding the exempt categories 

noticed it too on DVDs, fridge magnets, and a few of the other subcategories on their exempt list

Glad they finally did fridge magnets.  That's what I was complaining about mainly (this time).   I want to see the old options back...we clearly all knew what we were doing - and since eBay could no longer charge us VAT and a % on the postage because it was finally deemed dodgy after a decade of it - it's fleecing us this way instead - and with buyer fees.

[sml192]

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@bobflemingesq wrote:

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@edwardian-dreams wrote:

I want to see the old options back...we clearly all knew what we were doing - and since eBay could no longer charge us VAT and a % on the postage because it was finally deemed dodgy after a decade of it - it's fleecing us this way instead - and with buyer fees.

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Where has charging a percentage on postage been deemed dodgy? 

Business Sellers still pay seller fees on postage so the introduction of Simple Delivery has nothing to do with this.

Ebay UK is a UK VAT registered company so charging VAT on any fees charged is a legal requirement. 

[wgwillia]

Ebay could not run a p**s up in a brewery.

[bobflemingesq]

We were already paying VAT on postage.  eBay was charging us a % on top of the standard charge for ages.

So people went freepost, and increased their item costs.

[kehawt62]

I was using yodel to post books because it was right round the corner from me. Now I can only select royal mail or evri, which aren't close at all. I'm definitely not going to carry a nearly 10kg box of books for a 30 minute walk for barely any money.

Whoever decided this at ebay is a *bleep*.