Selling limits: Where is the current allocation shown? Why fees for relisting? What is a "month"?

[clydeandrascal]

I've just discovered eBay have charged me fees for items I've listed, having felt sure I was well below the 300 per month.  My questions are: WHERE does it show many how many free listings I have available & HOW do eBay work the "month"?  Is it a calendar month or 4 weeks or 30 days?  I can't find the answers.    It's bad enough having to adapt to this without the lack of clarity.   

Worse, having gone over the limit inadvertently, I now find I canNOT relist unsold items without being charged for them.  How has that little loophole escaped me?  It makes no sense whatsoever.  eBay made much of the fact that re-listing items didn't count towards the total.

[ile136yz]

On your Hub page:

Your Promotional Listings will show the amounts  .....Used  / ..... Left  each month  (keep a regular check on these amounts.)   This is for 30 days from the date you listed,  e.g.  if you list something on the 2nd October it stays listed until 2nd November, & just giving another listing date of 28th Oct it stays listed until 28th Nov. 

Each listing will show you a start and finish date when item becomes live.

Note if it rolls over by automatic re-listing, it will count off the next months allowance.

[kath3735_wxmjn]

Same place it has always shown how many free listings you have, bottom of overview page, in a circle, tells you how many you have left in large figures and underneath in small the amount you have used.   As i understand it if you manually relist then it is counted but if you have ticked when listing for auto relist it is not.  That is what is happening on my auction items anyway.  I also believe that the month is the calender month as it started on October 1st.  Sure one of our more knowledgeable mentors will correct me if i am wrong.

[sml192]

The 300 limit is per calendar month.  Auto relists are free and do not count towards the 300 limit but manual relists are charged and do count:

• Relists and renewals: When your existing listings are automatically renewed or relisted, we don't charge the listing fee again, and the renewal or relist won't count against your free listings allocation. If you choose to manually relist your item, it'll count against your free listings allocation, or we'll charge a listing fee if you've used up your monthly allocation

Auction-style listings

If you select the auto-relist option (if available) when you create your listing:

• Auctions with a duration of 5 days or more will be automatically relisted up to 8 times
• Auctions with a duration of 1 or 3 days will be automatically relisted up to 8 times as a 7-day listing
• Auto-relists are free, except for listings in vehicles categories

There are still charges for optional listing upgrades, promoted listings, international sales, etc.   For example, adding a 'Buy it now' option to auctions, as you have done, used to be chargeable but I can't actually find any reference to that now. 

https://www.ebay.co.uk/help/selling/fees-credits-invoices/selling-fees?id=4822#section3

[jckl1957]

I now find I canNOT relist unsold items without being charged for them.  How has that little loophole escaped me?  It makes no sense whatsoever.  eBay made much of the fact that re-listing items didn't count towards the total.

Just to answer that last part - if you manually relist (so, 7 day auction, not sold, you choose to manually relist) then it is taken off your 300 total.

If you choose to automatically relist items at the time of listing, then they do not count towards your 300 items.

[clydeandrascal]

Thanks for that.   At least I understand now.   How cryptic, though,  & generally ludicrous.  I suppose it is part & parcel of the drive away from private sellers.

[clydeandrascal]

Thank you for that helpful advice.  I'm still not sure where to find this info, though.  I can't find a section called Promotional Listings.  Can you direct me, please?

[*vyolla*]

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@clydeandrascal wrote:

Thank you for that helpful advice.  I'm still not sure where to find this info, though.  I can't find a section called Promotional Listings.  Can you direct me, please?

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Go to Seller Hub:

https://www.ebay.co.uk/sh/ovw

Bottom right of the page you'll see your Promotionmal Offers section, it'll look like this:

[clydeandrascal]

Ummm ... that would be great & oh so clear if only I could find it.  This is what I see when I go to Seller Hub - which subsection do I need?  Or is that entirely the wrong place?

[tressygirl · Accepted solution]

Maybe you haven't selected the Promotional Offer section to show on your homepage?

Go to My eBay >>  Selling.  Top right on that page click on Customise.

Tick the little box there alongside Promotional Offers,  also any other column of information you wish to have on your homepage.

If this is not available on the app,  you may need to use a PC / laptop to manage this.

@clydeandrascal 

[*vyolla*]

@clydeandrascal 

You're in the right place, Seller Hub Overview (which is where that link should have taken you).

There should be lots of info on that screen though - is it blank apart from the headings in your screenshot?

[clydeandrascal]

Thank you!  Found it at last.  It is so important for private sellers & not to have it display automatically can prove to be (a) expensive & (b) a disincentive.  I've always imagined that anything listed as a variant of Promotional would entail optional, chargeable, advertising of some sort.