Return

[amaedw3]

Hi I’m not sure what to do I have sold a dress which in the photos I had taken some photos with a tape  measure to show the measurement 

the buy has messaged me saying the dress is too big so will I accept a return I have my account set at does not accept returns unless faulty I’m not sure what I have to do I sold it as free postage so if I accept the return do I have to pay postage for the return 

[jckl1957]

You can say no.  You do not have to accept this return.

You can accept the return but the buyer will have to pay to return it to you.

[*vyolla* · Accepted solution]

Are you happy to accept the return?

If so, let the buyer know. They'll need to pay the return postage cost.

If not, let them know that you're just a private seller listing your own personal bits and pieces, and that you do try to put as much information (including measurements) in your listings as possible, so cannot accept a change of mind return, but suggest that they perhaps list the dress themselves.