Quick question regarding cancelled order request from a buyer and clearance of funds.

Hi, I've had a sale this evening and within an hour the buyer has put in a cancellation request. The reason is apparently they have since found it cheaper elsewhere. It is annoying, but I'll accept the request to avoid the hassle. The issue is, I cancelled another order in similar circumstances recently (change of mind). The money for their refund left my bank account as soon as I accepted the cancellation request, yet I then had to actually wait 14 days to receive their actual (initial) payment. I am essentially refunding before I am even getting paid ! 

 

Is this the same situation with every private seller ? Again, looking at my payments now, without me marking the item as dispatched, the original buyer's funds wont be cleared into my balance till the end of the month. Even though I have done nothing wrong, I am the one inconvenienced and the buyer will receive their payment refund within an hour or so. This is annoying, lol. In the old days, the money was basically sent back and that was the end of it.

 

Message 1 of 3
See Most Recent
2 REPLIES 2

Quick question regarding cancelled order request from a buyer and clearance of funds.

"If you don't respond within the 3 calendar days, we'll close the buyer's cancellation request. If the buyer hasn't paid, then the order will be cancelled automatically. If the buyer has paid, you'll need to fulfil the order."

It doesn't really say in the Help section where the money comes from, out of your bank account, or return of what the buyer sent you for payment. I mean you shouldn't have to wait 14 days because no delivery will happen and ebay know it has been cancelled and you are not waiting on feedback....but if that happened last time.....

Sorry I can't help more, there are other threads on here about similar situations which may help more. 

Message 2 of 3
See Most Recent

Quick question regarding cancelled order request from a buyer and clearance of funds.

I had this this afternoon - customer's refund left my available funds immediately, yet I have to wait 24 hours for the customer's initial payment for the cancelled and refunded order to move from pending to cleared funds.

I'm not sure why you are having to wait 14 days for the initial payment to clear?

Message 3 of 3
See Most Recent