Promoted Listings & Cancellations

[thetimetower]

Several times now had a sale followed by an immediate cancellation. I see the fees being refunded but not the 20% odds charged to promoted listings. I take it if someone buys and cancels, ebay keep their profit even tho u were just rinsed by the timewaster? why am i even surprised.

[*vyolla* · Accepted solution]

I'm not sure how up to date this is, but fees are refunded according to the section:

"How can I see the ad fees I am being charged for Promoted Listings Standard and the ad fee credits for returned or cancelled items?"

On this page:

https://pages.ebay.co.uk/promote-your-listings/faq/b2c/

[thetimetower]

I've just seen it refunded back. Thanks. I honestly was going to go mental because they showed all the refunds happening and didn't mention the promo fee.

[lord_whiteley]

So just to confirm that when the buyer cancelled the sale, you did get the promotional fee refunded ? Was it straight away though?

[divinedressesdaily]

Promoted fees are refunded back but there is a time lapse so initially you don't see the refund at the time of the cancellation but it will appear within a short space of time