Parcel contents stolen

[fatfingers73]

After some advice.

After 20 years selling on ebay I've had my 1st major issue today.

I sold a £300 soundbar but the parcel had been opened and resealed with a low value item.

I know it's not the buyer, as the delivery photo parcelforce took is a different shape to the item I sent.

Everything was done via ebay (postage label etc).

I've had to send a refund to the buyer.

How do I claim my money back?

Thank you.

[marco@ebay]

Hi fatfingers73, thanks for your post.

If you purchased the label on your own, you will need to contact the courier directly and try to put a claim with them directly. If the label was purchased through eBay, then you can put a claim through using this link.

Thank you,

Marco

[4_bathrooms]

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@fatfingers73 wrote:

Everything was done via ebay (postage label etc).

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Did you purchase the label via eBay?

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@fatfingers73 wrote:

I've had to send a refund to the buyer.

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How was this refund processed - did the buyer open a case via eBay?

[fatfingers73]

Yes label was purchased via eBay.

Yes he raised a case for wrong item received and I issued a full refund.

[fatfingers73]

It was purchased through eBay but that link doesn't recognise the tracking number. I've tried number on receipt and tracking number on eBay.

 

 

[4_bathrooms]

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@fatfingers73 wrote:

It was purchased through eBay but that link doesn't recognise the tracking number. I've tried number on receipt and tracking number on eBay. 

 

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I'm not sure if Parcelforce is brokered through Packlink. You should have received an email confirmation for the shipping payment - who is that email from?