jBQw8yPVRi!~~60_7.JPG "lucy_farmer"){kind=avatar}
Hi fatfingers73, thanks for your post.
If you purchased the label on your own, you will need to contact the courier directly and try to put a claim with them directly. If the label was purchased through eBay, then you can put a claim through using this link.
Thank you,
Marco
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It was purchased through eBay but that link doesn't recognise the tracking number. I've tried number on receipt and tracking number on eBay.
Hi fatfingers73, thanks for your reply.
If you confirm the item number of the transaction in question, I can take a further look for you no problem.
Thank you,
Marco
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Hi fatfingers73, thanks for confirming the item number, and apologies for the delay on this.
I've just checked for you, and it looks like the shipping label didn't go through us. So, in this case you will need to contact the carrier directly and try to sort it out with them directly. That's why the number you're entering is not being recognized as well.
Hope this helps,
Marco
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marco@ebay wrote:
I've just checked for you, and it looks like the shipping label didn't go through us.
Hi Marco,
As per the screenshot posted by @fatfingers73:
The label was definitely purchased via eBay. However, I'm pretty sure Parcelforce services are not brokered through Packlink hence why the tracking number isn't recognised by them.
Hi 4_bathrooms, how are you?
Yep, I saw that, but after checking the system, it definitely didn't go through the Packlink service/broker, which is why they are unable to put the claim through that way. Thanks for help here by the way, helpful as always.
a45heaven as advised before, if you purchase a Simple Delivery label, you are protected from the point the item is scanned into the carrier's delivery network for damaged items or lost in transit items, you don't have to worry about the rest (including refunds), as we deal with the carrier directly. For futher info, you can click here.
Thank you,
Marco
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