No option for international postage when listing

[dragon_man_0123]

Possibly a stupid question but...

When I list, I no longer have an option to set international options.

For context, I have been offering my own international shipping options for years while being opted out of GSP and never had any issues. I went through a period of not selling much or, when I did, just doing UK-only as anything I was selling seemed to move fast enough here without me feeling the need to open up to the world.

However, when I next went to add international shipping on my items, there is simply no option there in the listing tool to enable or disable it. I haven't changed any settings on my account, and I'm not sure this is just a bug because it's been like this for months now. I don't remember having any communication from ebay about changes I needed to opt into or anything like that.

I have attached a screenshot showing one of my listings I was making and you can see that there is just nothing underneath the domestic shipping where I used to have options to add the international stuff. The "Add Additional Services" is just for extra domestic options.

Any words of wisdom appreciated! As I said, could be a stupid question and I just missed some big ebay change that happened.

[marco@ebay · Accepted solution]

Hi dragon_man_0123, thanks for your post.

This might be a case of the option for international postage being disabled, I would recommend going to the first section of postage in your listing page, and click on "See postage options", there you will be different options, including international postage. Simply click on the button to enable it, and then that should add the international option to your main listing page.

If that option is enabled, but you still don't see any international options, please let me know.

There is a screenshot below for better visibility, so you can find it easier with it. 👍

Thank you,

Marco

[hail.caesar]

Slightly off topic, but the selling template I have used recently had the same delivery option boxes shown in Marco's screen shot, but now the boxes have disappeared and been replaced with a single drop-down box called postage policies. Does anyone know why that would be?

[dragon_man_0123]

Awesome, that's exactly it 👍

I didn't realise that the template had changed like that. My international was switched off so I'll toggle it back on next time I list.

Thank you for your help!

[marco@ebay]

No problem, dragon_man_0123, happy to help! 👍

hail.caesar, the view can slightly change depending on whether you're using the app or browser, screen sizes, and classic view or seller hub. Also, sometimes we update a few bits, and it can take a bit longer for your account to update. As long as you have all the options/features available, you have nothing to worry about. 👍

Thank you,

Marco