Negative feedback

[julie8448]

I received a negative feedback today. The buyer opened an "item not received " case. Ebay informed me and then 4 minutes later refunded the buyer. The buyer immediately left the feedback. I had no time to respond. Any suggestions?

[*vyolla*]

eBay are supposed to give sellers 3 business days to respond to an open item not received claim.How long was it open for?

You may be able to get that feedback removed on the grounds that it mentions an eBay case, it's worth a shot. 

[style_wise]

As @*vyolla* says you have 90-days to request eBay to remove feedback. It's good to become familiar with eBay's feedback policies. You could have asked for your Neutral feedback to be removed too since it mentions a refund.

[julie8448]

Hi there

Thankyou for your reply. I had a message saying the customer had opened an "item not received " case, then 4 minutes later had another message saying they had refunded the buyer and the case was closed, the customer left negative feedback virtually immediately . I could have tracked the item and talked to the customer and would have refunded anyway if the item was not delivered. I have sold many things on eBay and am proud of my positive feedback. I find the situation totally unfair.  Thanks for listening, just needed to get it off my chest.

[eastern-lights]

While I understand your annoyance ... with my buyer's head on, if I was checking you out and read that negative feedback I would say to myself, "issue handled, what's the problem?"; it would not in any way put me off buying from you.

[eastern-lights]

And with my seller's head on, I would block the customer.

[vintage-emporium-jedburgh]

Look on the bright side side

🤣 you need to sell something to earn

a negative 

[papso22]

Is there a time lag between the case being opened and you getting the message?

If not, you need to find out why you did not get the response time set out in the policy.