@bingopy wrote:
On a plus, you do get refunded the cost of any label that isn't used... in 30 days or so!
That's money sitting in an account earning interest for somebody!
I also heard that the cost of any unused labels would be refunded after 30 days, but it didn't happen in my case. Maybe I didn’t wait long enough, but none of the reps I spoke with advised me to wait longer.
Fortunately, I had contacted eBay before making my first sale under Simple Delivery to confirm the 30-day refund - I’m now told that their representative was wrong, but the problem is you hear different things from different people within eBay. Anyway, after three phone calls and an investigation, they refunded my £2.74!
During the course of these conversations, I was advised to apply for a refund through the link on the Simple Delivery webpage, but that didn’t work because it had been over 14 days since the purchase was made. I was also told that they couldn’t issue a refund because there were no sellers’ fees to set it against (‘it’s now free to sell on eBay’), and that the postal costs went directly to the courier.
In addition to any commercial arrangements between eBay and the couriers, my theory is that they’re trying to push more people onto tracked services because there will be fewer issues that require intervention, and it will reduce their costs. Ironically, I think the introduction of Simple Delivery has been so bad that it’s almost certainly increased calls and messages to customer services.
I’m at the point where I have new items to sell, but I just can’t be bothered listing them because it’s too time-consuming. And then they keep sending me emails about promoting my existing listings!
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