Already experienced it today, when eBay automatically combined postage for 5 items a buyer had purchased from me. I advise a combined postage of £4.75 for the items combined, Royal Mail 48 hour tracked that would also cover my posting materials (new box and bubble wrap form our bulk purchased stock) before the items ended, each individual listed stated £4.50 postage when I placed the listing before the "Simple Delivery" was even an option. eBay went ahead and combined the postage on my behalf which I could not amend and when I did try to raise a combined invoice to submit to the buyer I got the message stating, "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." These items were listed and sold before the "Simple Delivery" has been implemented and when I called eBay direct, I was told it was a system error and they could not change it back. As a consequence the buyer has had to pay postage of £5.54 + VAT £1.11, so total postage they were charged was £6.65 for the same Royal Mail service that actually costs £3.45 and I have received nothing to cover the packing and eBay reckon they get 20% better postage rates??? Not good, and while I feel sorry for the buyer, there is nothing I can do as I am already out of pocket for the packing materials. And then the buyer was also charged "Buyer Protection". What can you say or do???
