eBay

winston247 · ‎11-11-2024

I purchased postage labels from eBay and took the items to the Post Office on the same or next working day with a receipt. I have three defects for late delivery which I then have to appeal because the items were lost in the post of several days by Royal Mail. Complete waste of time!

winston247 · ‎11-11-2024

eBay - We are unable to remove this defect!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????????????

robbtyke132010 · ‎11-11-2024

Royal Mail lost THREE of your dispatch orders? I find this very hard to believe - I wonder if the Post Office is not at fault here.

johnwash1 · ‎11-11-2024

@robbtyke132010 wrote:
Royal Mail lost THREE of your dispatch orders? I find this very hard to believe - I wonder if the Post Office is not at fault here.

Could be. Some years ago I often bought photographic items from a guy who was selling enough to take whole sackfuls to his PO. He had a whole sack go missing.

lighting_signs_and_vintage · ‎11-11-2024

We had a spate of Tracked 48s taking 5-7 days round here, getting stuck at the local big centre, both incoming and outgoing affected. At the peak doorstep collections were getting missed too. That was in the summer, all seems OK now. I'm generally 10x happier with RM over the course of several years than any of their competitors if I'm honest. And the collect from doorstep service is even better than the parcel locker option (again, they've doubled the size of them now, but was spitting nails constantly going down there morning after night to be told 'SORRY NO SPACES AVAILABLE - PLEASE TRY LATER' by the machine)

winston247 · ‎11-11-2024

Whilst the problem was clearly a Post Office issue, despite the items being scanned and a Post Office receipt produced on 28/10, eBay believe the item were not scanned until 5/11, hence it was all my fault!

winston247 · ‎11-11-2024

All items did finally arrive after ten days.

winston247 · ‎15-11-2024

It transpires that although the items were scanned and receipted by the Post Office on 28th October, according to eBay they were not scanned until the 5th November. There is clearly a problem with the eBay system.

takl82 · ‎15-11-2024

It happens very often and yes of course its down to the local Post Office, before I left the UK in Elmswell the Post Office took 2 weeks to get the item out if you sent it after wednesday in the week, if you sent it monday and tuesday it would get delivered within 2 days. Now I too had that many and sometimes 6 orders lost. I even tested this in june and august and both times it happened yet in between for 6 weeks when I personally asked the post man to come to my house and collect the items from my house it never happened.

Yet at another address in Ipswich I was living exactly the same happened as it was not a very big and busy Post Office so they did not get stuff out ! This happened between the years 2016 and 2022 !

componentalliance · ‎15-11-2024

I see people saying I| don't believe it of the PO - Well you better believe it. This is not a run down of the PO - The PO is bad etc. The PO is no worse or better than Evri Yodel etc etc its only equally as unreleiable.

Its also been fined for late delivery last year millions - alas not enough millions that they become more interested in delivery times than shareholders. One area in Cheshire the people physically have to colect their mail as it basically is never delivered even after weeks at the depot.

For those that don't know PO are trying to get bigger shares of small parcels so letters are of no interest to them. The are privatised don't forget and just chasing the money - thats all. Its not against you it's just impacting you. Do they care - LIKE ALL THE OTHERS ABSOLUTELY NOT.

As a seller - as a good seller are Ebay going to support you when it counts - UNLESS YOU MAKE THEM ABSOLUTELY NOT!

So nothing much hs changed and I absolutely believe you when you make such claims. I been there I'm with you on it.

rjwilmsi · ‎15-11-2024

From the information provided, I think it's hard to say what exactly happened. It is possible that for some reason, the post office mistakenly failed to hand over bags of post to Royal Mail when RM came to collect them. In which case the delay would be entirely the fault of the post office. Or it could be that the PO did their job and handed over all the mail on next collection. Then for some reason, Royal Mail didn't process them for several days, in which case the fault is all with RM. Or maybe RM didn't turn up for some collections (seems unlikely).

There is sometimes a lag in ebay's copy of it of the tracking updating, but I have never seen it be several days out from the actual tracking on the Royal Mail website. So I don't think it's an eBay problem with the tracking - what eBay shows will be correct, albeit sometimes slow to update.

Personally, all couriers have some delays sometimes. As a seller you just have to use what you think is a decent service at a reasonable cost, dispatch on time and accept the rest is out of your hands. I find Royal Mail Tracked to still be the best option (of a mediocre bunch).

I don't bother chasing eBay about removing postage defects. Because fundamentally, I can't do anything about it. And eBay like to have their metrics and blame sellers for courier delays, so I think it's a waste of time to argue with eBay about it.

winston247 · ‎15-11-2024

After failing at the appeals process and the useless automated assistant, I requested an agent call me and the defects were removed. It was all a complete unnecessary waste of time especially when my customers were messaging. This is clearly all my fault for using eBay, Packlink and Royal Mail in the first place.

vinylscot · ‎15-11-2024

Maybe take it as a sign that you need to seek a new courier.

eBay CS could just as easily have refused to remove the defects, pointing out that you chose the courier.

If defects like this can be removed almost automatically, it doesn't give you any incentive to find a courier which provides a more reliable service. Maybe next time you won't be so lucky.

johnwash1 · ‎15-11-2024

@vinylscot wrote:
Maybe take it as a sign that you need to seek a new courier.

eBay CS could just as easily have refused to remove the defects, pointing out that you chose the courier.

If defects like this can be removed almost automatically, it doesn't give you any incentive to find a courier which provides a more reliable service. Maybe next time you won't be so lucky.

Seek a new courier? If there were a courier, at a reasonable price, that provided more reliable service than the others, don't you think that news would be being shouted all over these boards?

The best that individuals can do is note if they see a pattern with the local part of the journeys and act accordingly. For example, for years I had an excellent Hermes driver, though of course I had occasional problems with the far end, as every Evri/Hermes user does. Then a new driver, appalling, so I went back to RM, my excellent postie collecting from my porch. RM lost a parcel too, though has been mostly good for me.

So @vinylscot where is this mythical service I should be switching to?

vinylscot · ‎15-11-2024

I have no idea who is the best, but, as you say yourself in the second last paragraph - if you start to see a pattern with the courier you are currently using, then it is time to consider changing your courier. I suspect if OP's post had been about Evri or DPD, you would have suggested he change courier, so why should he not if he is using RM?

johnwash1 · ‎16-11-2024

@vinylscot wrote:
I have no idea who is the best, but, as you say yourself in the second last paragraph - if you start to see a pattern with the courier you are currently using, then it is time to consider changing your courier. I suspect if OP's post had been about Evri or DPD, you would have suggested he change courier, so why should he not if he is using RM?

I agree. And your question is like asking me when did I stop beating my wife. At no point did I say he should stay with RM if he can get better service elsewhere.

The only service I've never had a problem with is local collection! 🙂

No, wait, I've just remembered the time I had to cancel a sale that was local collection only. The buyer sent me a message asking when I could deliver it to his care home. In Newcastle. I'm in Surrey! Yes, I've never found a perfect service.