Make SD Optional and BPF - Revert to Seller Fees

Ebay - please listen:

 

Make SD Optional

AND

BPF - Revert to Seller Fees

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Re: Make SD Optional and BPF - Revert to Seller Fees

How much was a Freddo donkeys years ago?

Message 21 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

the irony of it is that e bay are the ones who always seemed to recommend 99p for the start of auctions on so many items!  I never sold anything for less than £3 taking into account the need to pay fees and the packaging.  As a hobby/pasttime/getting rid of unwanted family stuff i was never interested in making a fortune just a pound or two here or there was enough, anything else a bonus.   Looking back a lot of my sales were £4 and £4 postage, of that £8 e bay took £1.30.   Those £1.30s add up over time and the amount of people using the site.  It is not just costs that have gone up, it is e bay greed.

Message 22 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

The top dogs want a bigger cut for their bonuses and golden handshakes.

Message 23 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

the question is how much are they going to lose with either people disappearing completely or those with small items just leaving the bigger ones and taking off the smaller?   Surely a percentage of something is better than nothing?   Costs have gone up for all businesses but the shops take into account what the customer will stand for when they hike prices, hence the items which are kept 'low'.  For example Tesco sell Yorkshire t bags for £5.49 (may have got the pence wrong) and they have done so for the past few years and yet everything else in general has flown up.  

Message 24 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

A percentage of something is fine - provided that percentage ebay are getting covers their fixed costs for that sale.

Message 25 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

I don't think you will find many business will just go Oops we've made a few changes no one is really benefitting and we haven't got more customers as a result lets just change and forget it ever happened....I think the best they will do is change again to fix the problems but you will never see a reversal....for me Ebay used to be trendsetters the one everyone turned heads to be like, now they look around and see what others are doing and try to implement it...and do it poorly....I haven't read anything about how due to the changes more viewers and more bids and sales than ever and if there are its a handful, they have lost so many sellers who are also buyers and many more now use other platforms as well, but like many have said it doesn't look like the changes were away of bringing more buyers/sellers in but of changing the way they did things....perhaps if they gave all members a say in what changes they would like to see and how before they did it might have helped, but they do look like they have decided to ditch a certain area of sellers in favour of another 

Message 26 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

"The trouble is, as said by *devils.advocate*, Sellers are either being greedy and thinking "More money for me" or aren't thinking at all." 

 

Isn't that just what ebay are doing and expecting to get away with it because they are "A business" with "Expenses that have to covered" and also thinking they are entitled to a guaranteed profit on top.  They are not entitled to a profit, they have to earn it by improving their offering to buyers, including private sellers if they want to keep them.  Ebay should be looking at their costs and reducing them where possible, not just letting them escalate and using their near monopoly status to pass them on without any visible benefits to their customers.

 

I remember the (then) CEO telling the shareholders how many more $ billions Managed Payments would add to the revenue streams.  That heavily subsidising Focus Categories and the Vertical Strategy would grow profitability by changing the nature of ebay's buyer base, it didn't but the subsidies continue..

 

At the time we were told that we had to accept MP because ebay had to adapt to stay in the race and private sellers would just have to accept that instant payment (under Paypal) was gone for good and we should put up with the lower standard of service.  Last year (?) we had several more changes to how our payouts were made, all taking standards lower and further dis-advantaging private sellers.

 

The shareholders gratefully accepted the ever increasing dividends and share buy-backs (on falling buyer /seller numbers and falling GMV).  How many board members and senior execs. took pay cuts to go with the falls?  How many bonuses were reduced?  My guess would be zero, the gravy train rolled on.

 

So we have a management that has implemented a costly strategy that's failed so far to grow ebay or its profits.  The increased revenue from MP has disappeared and ebay, yet again, needs to raise revenue to keep the gravy train rolling.

 

Again, where are the economies falling on those that live very well off of ebay?  Are there predictions of cuts to exec. pay, bonuses or dividends.  Nope, the gravy train must be kept going whatever the cost. 

 

So this time private sellers must put up with longer payment holds, sales falling (even further) because of ebay's stupidity in making what were invisible fees into what appears to be a price increase.   It will still look like a price increase even if the seller reduces their price from 99p to 49p simply because it is shown to the buyer.

 

And ebay will try to squeeze another $billion or two out of reducing private sellers delivery options to a chaotic mess that will inevitably hit their sales even more.

 

For at least five years ebay has been reducing the quality and standards of the services offered to private sellers but increasing their cost, either directly or indirectly by making them much more inconvenient to use. 

 

It's not really much of a surprise that there is so much distrust and disillusion about and a few business sellers telling them that it's all their own fault for being so greedy in wanting an extra 50p isn't going to make it go away.  This fiasco has, I think, opened a lot of eyes to the fact that while a few at ebay are wallowing in gravy, for private sellers it's always "jam tomorrow" and most likely no bread today either.

Message 27 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

Hi Kat,

Good to see you here.

Perhaps you could follow up on the point I and others have raised regarding BPF on each item in an order.

Please see the example I posted. I would be interested to hear from you how ebay justifies this as it is literaly killing sales for items I sell in the category stamps, collectables.

 

... Over to you, thank you.

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Message 28 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

I cannot understand the audacity of your post and members giving you a "thumbs up" (last sentence) "i know this isn’t what people want to hear, but simply put if you want those 99p sales, eBay ain’t the place anymore".

 

So you are saying (please correct me if I somehow misunderstood you) all you long time ebay sellers need to pack your bags and leave and find a new home to sell your £0.99p items ... typical i'm alright jack response.

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Message 29 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

"I got your point the first time."

 

Sorry I repeated myself but I really wanted to drive my point home. I feel that ebay and some ebay members fail to understand how much buyers are being ripped off if they purchase multiple items...carry on.

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Message 30 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

No misunderstanding. Its just an opinion.

I sell myself - but purely limit it to more expensive old toys. But even those items probably aren't selling at the price they should do.

I also work for a business who sells on marketplaces. One product was a low priced craft product which has seen sales drop more and more as we've had to put the price up due to changes to postage and gradual increase in fees. There is a tipping point to how much buyers will want to pay for these products but ebays costs aren't going down. Think National Insurance rise in April for a start.

Like I say - if the costs associated with ebay are too high - sellers will move elsewhere and you assume a competitor will rise up to fill the gap. Alternative is to continually complain and gripe and hope ebay change track and reverse the changes. Which of course may happen! And I absolutely think there are some things ebay should fix. Simple Delivery....BPF on a per item basis...the new general promotion setup. All awful.

Message 31 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

I, like anybody, can only speak from my own experience.  I've been selling on e-Bay since 2010 and in that time I'd say things have got better, despite throughout that time there being cries of "e-Bay is going to the dogs," "Sellers are leaving in droves" &c.  When I started I could add very few pictures to listings and certainly no videos.  If I wanted potential Buyers to be able to zoom in on the photos I could add there was an extra charge for that.  Apart from on odd free listing week-ends I'd have to pay an insertion fee if I started something at more than 99p and couldn't list anything as a Buy It Now.

 

On the down-side fees rose slightly and e-Bay started taking a cut of the postage cost.  Now I don't pay them at all.

 

Managed Payments were, if anything, better for me as e-Bay automatically transferred the proceeds to my bank account whereas PayPal would keep it until I manually did so — granted e-Bay are now doing that as well but at least I don't have to log into a different site to initiate the transfer.  As for the slight delay so what?  I sold something yesterday and will have to wait for the money until early next week but I'm no poorer today than I was before the item sold.

 

Simple Delivery suits me slightly better.  If I accept e-Bay's recommended size/weight and my item is over it's not my problem and the Buyer saves money.  I also seem to be able to book Royal Mail collections at no cost.  I agree it would be a problem if I wished to sell things that could be posted as normal letters (of which I've sold less than a handful over the years) or something that is too big for RM or Evri but was able to pack and believed somebody would be prepared to pay carriage on (which I've never done).

 

I sell things I no longer need or want and anything I get is more than a charity shop (if they'd even take the items) or the binmen will give me.  Not everything I list sells but it never has.  I can't check for sure but think my success rate is actually higher than in the past; that isn't to say it's be because e-Bay has improved of course — it could be because there are fewer people listing similar things or that I've got better as selling.

 

Perhaps I get less vexed as I never fell for the b/s about being a "Member of the e-Bay community" — I've always regarded myself as a customer of the multi-national profit-driven company called e-Bay.  I'm happy to remain one whilst it continues to give value for money and as I now give them no money at all it can't be poor value.

 

Like any organisation e-Bay can't please everybody and can only hope to suit most people.  As most people don't post on this forum, and it's human nature to be quicker to complain than praise, there's no knowing how the majority feel.

Cacas vendit.
Message 32 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

 

I’m a buyer and I don’t feel ripped off if the end price is right  and the seller deals with multiple purchases the right way (as said, I still buy more than one item from a few private sellers because they do deal with this, IMHO, ridiculous situation properly).

 

Previously, assuming sellers included their fees in their advertised price which buyers would see, those fees were “hidden” from buyers.

 

Did any buyer ask what fees they were paying?

 

Obviously, nobody cared, otherwise very little would have been sold at all.

 

Looking back, how many sellers didn’t realise that PayPal charged them a fee as well as eBay?

 

In some cases, private sellers have perhaps (if I may use the words) an inflated idea of the worth of their item - their idea of price is as a seller, not as a buyer - is it any wonder why some buyers don't buy multiples (and not because of the postage situation).

 

I wonder how many of those sellers would actually buy their item at the price they ask?

 

There is no room for any sentimentality or (what might be seen as) ‘greed’.

 

Where I do feel ripped off is the situation I mentioned in my other post - where private sellers haven’t reduced their price and now expect buyers to pay both sets of fees.

 

Those sellers deserve all they get - and that’s little, if any, sales.

 

And on top of that, IMHO, eBay have created their own ‘perfect storm’ - where competition from other sites is (collectively) increasing and the obvious totally botched way in which they’ve introduced BPF and SD especially at a time where NINO’s are being requested and in a time of economic uncertainty.

 

But I still do wonder if eBay wants rid of the low-cost items and they deliberately create this problem - something I’ll never know.

 

Sorry for the ramble.

 

Message 33 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

@theelench 

"It will still look like a price increase even if the seller reduces their price from 99p to 49p simply because it is shown to the buyer."

 

I don't believe I have the option of reducing my price below 99p.  I wish I did, some of my items I'd gladly list for even 1p.

 

I'm unconvinced by those who justify ebay's frequent increasing money grabs as a necessity due to their own costs rising.  Many businesses heavily into IT have falling costs.  And the quality of ebay's web devs and CS staff make me wonder if they get any pay rises at all.

 

Admittedly I was a bit shocked when I entered into a search engine "ebay ceo remuneration".  Certainly needs a great many 99p payments from me to cover those guys.  Still, I'm sure they're worth it.  You have to pay good money to get really smart people at the top who make smart decisions.  Or so I've been told.

Message 34 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

99p is the minimum Buy It Now price but an auction can be as low as you want.

Cacas vendit.
Message 35 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees


@britanniabug_stamp_store wrote:

Hi Kat,

Good to see you here.

Perhaps you could follow up on the point I and others have raised regarding BPF on each item in an order.

Please see the example I posted. I would be interested to hear from you how ebay justifies this as it is literaly killing sales for items I sell in the category stamps, collectables.

 

... Over to you, thank you.


If you want Kat to see your post then you need to tag her in. 

 

kat@ebay 

Message 36 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

"Like any organisation e-Bay can't please everybody and can only hope to suit most people."

 

I don't for one moment think that ebay "hopes to suit most people", if by "most people" you mean sellers and buyers.  The only people ebay care about are themselves and shareholders/investors.  We're at the very bottom of the food chain when it comes to making changes that "suit people".  Not just the major changes like SD and BPF, but the myriad of unhelpful tinkerings that they do and the fact that they never ever ask us in advance what we would find useful - all these things are testament to the fact that ebay care not one iota about suiting *us*, their customers.

Message 37 of 38
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Re: Make SD Optional and BPF - Revert to Seller Fees

Businesses have to "Suit" their customers to a sufficient degree to attract and keep their custom.  Of course they don't care about us beyond that and I never meant to suggest otherwise.

Cacas vendit.
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