Late delivery defects / royal mail not scanning

[wolfcycles]

Hello

We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. 

We have recently switched to Royal Mail as our default courier, but it appears they are regularly not scanning items until the day of delivery rather than the day they receive our parcel. Consequently, the late delivery defects we were previously getting struck through as we had dispatched the item on time, are now counting defects as eBay consider we have not dispatched the item until this first scan date, so we don't get our "on time dispatch waiver".

The 4% late delivery rate we now have reflects the percentage of parcel RM are delivering late (we very rarely have a genuine late dispatch).

Has anyone else found anything similar? I'm trying to explain the issue to eBay customer support but don't feel they really understand it. We can't easily just not upload tracking as we ship through 3rd party provider Veeqo and it is auto synced. 

Thank you

[mac-2567]

I am larger seller, maybe 1500 units a month - Same is now happening and only just spotted it
I am at 2.8% and about to lose my super seller status and this time it will likely close the business as things are challenging. I complained today and could not appeal any of the defects, the manifests it seems are not being recorded on my end on any day so its literally gonna become a problem in about a week with the same trajectory .. will update soon.

[smarts-gaming]

I had to exclude Royal Mail because stuff like this kept happening, or parcels getting lost. Funnily enough never had a single issue with Evri, super convenient.