Item description sentences mixed up - is this normal?

irt303
Conversationalist

I've just made my listing live, and am currently looking at it on the mobile website.

 

I know that the initial item description displayed on mobiles is a shortened version of the full description - hence the 'See full description' link - but eBay has taken whole sentences from the full description and just plonked them side by side. The first sentence from my full description appears as the second sentence of this shortened version, and the whole thing just reads oddly. I'm a bit worried that this odd bit of text will put off some people viewing on mobile if they don't click through to the full description.

 

Is this normal or a glitch / bad programming? Shouldn't the shortened description just be the first few sentences of the full one? Is this eBay's AI trying (and failing) to create a summary from the full description?

 

Additionally, when I first viewed my listing, the price was displayed in US dollars with the UK price in smaller text below it. I only sell within the UK. Further down, the prices of the 'You may also be interested in this' items were shown in dollars, and further down still, the 'Sponsored' items were in GBP. This has all righted itself now, but it was disconcerting for a moment.

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Item description sentences mixed up - is this normal?

davrman
Conversationalist

@irt303 wrote:

I've just made my listing live, and am currently looking at it on the mobile website.

 

I know that the initial item description displayed on mobiles is a shortened version of the full description - hence the 'See full description' link - but eBay has taken whole sentences from the full description and just plonked them side by side. The first sentence from my full description appears as the second sentence of this shortened version, and the whole thing just reads oddly. I'm a bit worried that this odd bit of text will put off some people viewing on mobile if they don't click through to the full description.

 

Is this normal or a glitch / bad programming? Shouldn't the shortened description just be the first few sentences of the full one? Is this eBay's AI trying (and failing) to create a summary from the full description?

 


You can manually nominate part of your description to be used for this preview. Here's how I used to do it until a few months ago. In HTML mode, insert this at the start of the text you want to use: 

 

<div vocab="https://schema.org/" typeof="Product"><span property="description">

 

...and this at the end:

 

</span></div>

 

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Item description sentences mixed up - is this normal?

Good morning, and thanks for that.

 

I'll have a bash later when I'm on my laptop, but have a feeling I may need a little more guidance, as I'm not the most technical chap (I took a look at schema.org, and it's way over my head)! Also, the idea of eBay allowing an external website address to be embedded in the HTML strikes me as odd.

 

If you don't mind, I have one question now: do I insert a space after '>' at the start and before '<' at the end? In other words, should it be:

 

<div vocab="https://schema.org/" typeof="Product"><span property="description"> Blah, blah, blah. </span></div>

 

or

 

<div vocab="https://schema.org/" typeof="Product"><span property="description">Blah, blah, blah.</span></div>

 

If you could kindly answer this, it would give me a head start.

 

I appreciate your advice, just annoyed that I have to go to extra effort to make the preview have a normal flow of sentences due to eBay jigging things around. I know phone screens are smaller than monitors (obviously!), but I personally think that eBay should present people viewing on mobile with the full description right off the bat rather than this 'preview' which some might take to be the whole description (despite the 'See full description' link right below).

 

I guess that's so there's more space for eBay to insert sponsored and promoted items.

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Item description sentences mixed up - is this normal?

When the mobile item description summary was introduced this was the procedure that eBay itself used to document, on this page: 

 

 https://pages.ebay.com/sell/itemdescription/customizeyoursummary.html

 

It's now been deleted (last present around 2024) but you can view the original on the Wayback Machine at archive.org if you want to check it's genuine. 😁 The reference to schema.org is just defining the standards used, so it's not really a third-party link. 

 

Yes, any spaces you add should be included when the page is displayed. So, your entry would look something like this: 

 

<div vocab="https://schema.org/" typeof="Product"><span property="description">Here's my important summary of the description which should be displayed on mobiles.</span></div> And here's the rest, which won't. 

 

However, the fact that eBay has removed the page may mean that this feature is no longer supported, so you'd need to test that it still works. 

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Item description sentences mixed up - is this normal?

Thanks again, I'll give it a go later, and report back on it (if you or anyone else are interested).

 

The preview text really does look stupid, but at least people viewing on a monitor won't see it.

 

I listed the item late last night, and it has two watchers and has had 14 views so far (I know some of those views might be from people reading my posts here), so at least I know there's some interest in it.

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Item description sentences mixed up - is this normal?

I don't want to pester you and destroy any goodwill - and I acknowledge that you say the feature may not be supported now, so this may all be redundant anyway - but, re-reading your post, I'm confused.

 

You answered 'yes' to my question about spaces between the HTML and my text, but the way you've typed it in your reply is without a space between

'>' and 'Here's' and without a space between 'mobiles.' and '<'.

 

I'll assume for now that, as displayed in your post, I do NOT insert a space between the first bit of HTML and the start of my text, and I do NOT insert a space between the end of my text and the last bit of HTML. So I should type

 

>My text<

 

not

 

> My text <

 

I suspect you misunderstood my question due to me maybe not phrasing it clearly enough!

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Item description sentences mixed up - is this normal?

No problem. Any spaces you include outside the tags should appear on screen. So as you want a space between the included and excluded text when they're displayed together, you should enter a space either at the end of the included text OR the start of the excluded text. If you put spaces in both places, you'll end up with two spaces next to one another...

 

<div vocab="https://schema.org/" typeof="Product"><span property="description">Here's my important summary of the description which should be displayed on mobiles.</span></div>[space]And here's the rest, which won't.

 

...or...

 

<div vocab="https://schema.org/" typeof="Product"><span property="description">Here's my important summary of the description which should be displayed on mobiles.[space]</span></div>And here's the rest, which won't.

 

...should both display as "Here's my important summary of the description which should be displayed on mobiles. And here's the rest, which won't."

 

If you put extra spaces in, like this: 

 

<div vocab="https://schema.org/" typeof="Product"><span property="description">[space]Here's my important summary of the description which should be displayed on mobiles.[space]</span></div>[space]And here's the rest, which won't.

 

You'll likely end up with " Here's my important summary of the description which should be displayed on mobiles.  And here's the rest, which won't."

 

At the end of the day it doesn't really matter, and eBay's text editor may mangle it up anyway. 😉

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Item description sentences mixed up - is this normal?


@irt303 wrote:

I've just made my listing live, and am currently looking at it on the mobile website.

 

I know that the initial item description displayed on mobiles is a shortened version of the full description - hence the 'See full description' link - but eBay has taken whole sentences from the full description and just plonked them side by side. The first sentence from my full description appears as the second sentence of this shortened version, and the whole thing just reads oddly. I'm a bit worried that this odd bit of text will put off some people viewing on mobile if they don't click through to the full description.

 

Is this normal or a glitch / bad programming? Shouldn't the shortened description just be the first few sentences of the full one? Is this eBay's AI trying (and failing) to create a summary from the full description?


@irt303  this sounds like an eBay AI summary - is there anything that says anything about eBay.AI when you see that?

 

We've increasingly been seeing it pop up over on the US community as well.

 

https://community.ebay.com/t5/Selling/Description-highlights-summarized-with-ebay-ai-Can-I-opt-out/m... 

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Item description sentences mixed up - is this normal?

Wow, thanks for going into so much depth!

I'm now back home, but too busy to try it tonight. I'm hoping that my item will sell before I even get a chance to try it, but this information might be useful for future listings (I would say "will be", but as you said, it may no longer be possible, or even if it is, eBay might mess it up anyway!).

 

I don't know how recent this mixing up sentences for the mobile site/app description 'preview' has been going on. It had never occurred to me to check how my previous listings appeared on a mobile screen.

 

For now, I just hope that people either view my listing on a monitor, or that they click on 'See the full description' if on mobile site/app - then they will see my text in the correct order.

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Item description sentences mixed up - is this normal?

Hi, nice to see you on the UK forums again!

 

No, there's nothing to indicate that there will be an AI summary of the full description when the listing is viewed on the mobile site or app.

 

Let me be clear: When doing the item description, there is the option to have eBay create an AI description either in addition to, or as well as, any text you yourself type into the description field. That's been around for a while, and most members here know how rubbish (and often plain misleading/inaccurate/nonsensical) it can be.

 

That's not what my OP was about, though. What I'm talking about is this: when you view a listing on a phone screen (on the mobile website or the app), you do not see the full item description (if there is one!) by default. Instead you see what can best be described as a preview or summary of the full description - to read the description in full, you have to click on the 'See the full description' link which appears beneath this 'summary'.

 

But the seller has no control over what text appears in this 'summary' (unless the solution posted by davman still works - and even if it does, it's a method that's hardly conducive to quick, easy listing, as well as being a method that virtually nobody would know about!).

 

You'd have thought that this ''preview' text would just be the first few lines of the full description, but instead eBay is taking what appear to be random sentences from the full description and putting them in the 'preview' - and not even in the correct order!

 

So, in my current listing, the first sentence of the 'preview' is an apparently random sentence, the second sentence is actually the first sentence of my item description (technically that's not true, as the first bit of text I placed in the description box is a repetition of the listing title), and the third sentence is another apparently completely random line plucked from the full description.

 

If you want to see what I mean, have a gander at my listing (I only have the one at the moment) on a computer screen, then take a look at it on a phone screen (either on the mobile version of the website or on the eBay app).

 

I'm really quite angry about this. Someone reading the 'preview' on a mobile phone would understandably think that I was unable to string a set of sentences together coherently, and might choose, on that basis, not to investigate further. I suppose, if I strain myself to put a positive slant on it, some people might click on 'See the full description' purely out of curiosity, to see what else this imbecile seller has written - then they would see the text as intended to be read.

 

The atrocious AI description generator plucks bits from the item description and bits from the item specifics (if added), then wraps them in flowery text. A similar - but not identical - thing appears to be going on here, the differences being that nothing from the item specifics is used, and there is no cringeworthy 'Be the envy of all your friends with this stunning radiator key'-type waffle, just sentences taken from your description and jumbled up. Which, of course, is bad enough!

 

It may be being done by AI (whatever that actually means - I won't go into that again), or it may just be a very simple program that selects the sentences to be displayed in the 'preview'. Frankly, I don't really care whether it is or not, what I care about is the fact that, yet again, eBay's meddling is potentially having an adverse effect on my (and other sellers') prospects of a sale.

 

It seems that there are obstacles to overcome at every stage of selling, both during the listing process and even afterwards. Does eBay actually want us to sell things or not?

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Item description sentences mixed up - is this normal?

irt303
Conversationalist

@valueaddedresource

 

I've just had a look at that thread in the US forums you linked to.

 

I'm speechless!

 

It just shows - not that any further evidence is required by this point - how utterly rubbish the AI is. It cannot separate the seller's stated facts about the item from other sentences which are not actually part of the item description, so it comes up with stuff like "The seller is a single mother"!

 

The AI description in post #5 of that thread is particularly atrocious: "A product description for a men's spring suit...". I don't even have the language to describe what it's doing there - it's basically describing an item as - literally - an item description! An item description describing an item as an item description - how meta (as well as literally nonsensical) can you can get?

 

The AI item description generator available to UK sellers during listing comes up with the same kind of illogical crud - it's no doubt the same AI.

 

But the difference is that US members, when viewing a listing on the app (as mentioned in post #1) - and, presumably, when viewing a listing on the mobile website - are seeing what is explicitly stated as an AI summary, whereas UK members are seeing the 'preview' containing random sentences from the full description. The common factor is that members in both countries have little to no control over how these two things are presented.

 

I wonder how the 'preview' for UK members would look if the seller had provided no description of their own, and had instead just let the AI come up with a description (unfortunately, many sellers now do this, which is not only very lazy, but also increases their vulnerability to INAD claims). Presumably this 'preview' would consist of random sentences from the AI description in random order!

 

As for the US, if the seller had - as above - not bothered to type their own item description, and relied on the AI to 'create' the description (I assume US sellers also have the option to do this when listing), people viewing the item page on a mobile device would presumably see an AI summary of the AI description. I can only imagine what a garbled mess that would read as. It would probably end up describing the item as "An AI description of an item description" or something else totally way out!

 

Wow! I thought I had it bad with eBay plucking random sentences from my full description to place - in random order - in the 'preview'. But US sellers have eBay concocting an AI description for the 'preview' or 'summary' instead, with apparently no option to turn this off during or after listing! That's even worse!

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