How do I change postage service, when sold?

[kitkatback]

I am completely lost.  I have a buyer, who has won two items.  I used the simple post system and Evri.  The buyer says they will not pay, unless I change it to Royal Mail as Evri always loses their items.

I have googled and fiddled around and can't see a way to do it.  Not even showing up as two items together.  For the one item, in the seller hub, I put Royal Mail as second option for buyer to chose.  But, it immediately as total showed Evri.  The first item, it won't let me change.

How do I do this?  Thanking you in advance.

[**peaseblossom**]

It's best to cancel/refund, opt  out of Evri here:

https://www.ebay.co.uk/ship/prf

then relist the two items on one listing for the buyer to buy again using RM.

[kitkatback]

I suspected it might be that.  I am about ready to leave selling again for another year or so.   Was determined to clear everything.   Got weary early.  Just 2 more things to add on and thought put everything for sale away, rather than put on .  It was fate that it got complicated.  If I just leave as unpaid, can I get bad feedback?  I bet if I do that, she won't bid.

[kitkatback]

If I do what you say, won't that affect other listings which I want to stay Evri?  

[**peaseblossom** · Accepted solution]

If they don't/can't pay you can issue a non-payment cancellation after 4 complete days.     And put their ID on your blocked bidder list:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

[department28]

Yes, I think you can only choose either RM or Evri, or both, but you can't have some listings with RM, and some with Evri.

This is a bit annoying for those who would like to 'mix & match'.

Yet another problem we never had with Custom Postage...

[the.straw.house]

You won’t get negative feedback - she’ll get a strike for non payment if/when you report it. She would have had the option at checkout to pay more to avoid Evri.