Fraudulent seller

[xuk9032]

How can i get my refund from a fraudulent seller when ebay is of no help

[myriad*seller]

You will need to give more details so that we can help you

Did you open  a case for a refund?

Was the item delivered or not delivered?

Was the item not as described? 

[plpmr]

if in relation to the negative feedback you left no one can get involved as you say "so I have started legal action to get my money back"

[*vyolla*]

eBay has a 30 Day Money Back Guarantee under which you can return an item that isn't as described and get a full refund.

It's nigh on impossible for a buyer to lose out unless they go past the 30 day timeframe. 

What happened?

[myriad*seller]

Open a case for "Item not as described"

The seller will send you a pre-paid label

Return the items using the label, and eBay will force the seller to refund you 2 days after the item is delivered

There is no need for legal action, just use the eBay Money Back Guarantee

To open a case, go to the item in your purchase history and click "More Actions" and "Item is not as Described"

The seller cannot refuse to refund, eBay will take the money from the seller and refund you once you have returned the item  

[xuk9032]

The item was delivered but was less in amount.I immediately requested a full refund but the seller calculated that the shortfall in amount equated to a 23p refund.I have never requested the refund for the shortfall but the seller says as I have opened the package they will not give me a total refund.The item in question is a bottle of vitamin supplements. Why cannot I get a full refund.

[xuk9032]

The item is a bottle of supplements and the seller says they will not refund an opened "food item"

[xuk9032]

Ebay have not responded for almost 10 days when I opened an action for item not as described 

[myriad*seller]

You have to add thr tracking number of the returned item to the case then click the option "ask eBay to step in". 

If you don't the case will not progress

If you did not use tracking when you sent it back then you won't be refunded any more 

It doesn't matter that it was a food item, if it was not as  described you are due a full refund

Add the tracking number to the case and click "Ask eBay to step in" option 

[*vyolla*]

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@xuk9032 wrote:

Ebay have not responded for almost 10 days when I opened an action for item not as described 

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If the seller doesn't respond and issue you with a pre-paid returns label, after 3 business days (which has now passed) you'll see a link to ask eBay to step in.

Use that and eBay will either send you a pre-paid returns label or refund you.

[4_bathrooms]

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@xuk9032 wrote:

Ebay have not responded for almost 10 days when I opened an action for item not as described 

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Has the seller sent you a return label?

[xuk9032]

This seller has completely rejected a full refund as the bottle of supplements has been opened. I ask you this...how can you confirm that the amount shown on the bottle is accurate without opening the bottle?.I guess the seller knew this and understood that once I opened the bottle to check its contents he will have no interest in refund.A very deceptive technique I would say.

Sent from Outlook for Android<>

[*vyolla*]

Your seller cannot refuse a return unless you selected the wrong reason.

Is the return case still open?

If so escalate it to ask eBay to step in, tell them that you haven't been issued with a returns label.

[xuk9032]

Ebay has sent me some info as to send the item back.But I cannot print the reqiured return label on my phone with no access to a printer to connect my phone with.

Sent from Outlook for Android<>

[4_bathrooms]

Is it a Royal Mail label?

[xuk9032]

Its an ebay returns label

Sent from Outlook for Android<>

[4_bathrooms]

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@xuk9032 wrote:
Its an ebay returns label

Sent from Outlook for Android<>

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Most eBay returns labels - except for large or heavy items - are Royal Mail Tracked 24/48. There should be a QR code on the label - that is all you need. Take the item and your mobile device to a Post Office counter - they should be able to scan the QR code and print the label for you. You might need to "zoom in" on the QR code for them to be able to scan it.

Currently it is your responsibility to use the label and send the item back. If you don't use the label in time you will lose the return case and the seller will not be forced to refund you via eBay. If you open an INAD case and the seller (or eBay) issues a return label you must use it to return the goods in order to receive a refund. 

[kath3735_wxmjn]

the system is set up, the instructions are 'pretty clear' so i do not understand your problem.  Others on here have given sound advice and then you say that you cannot get a label, could i suggest that instead of complaining you find a solution yourself to the label problem.  Do you not know anyone that has a computer/printer that could sort it out for you.   As for the seller being a scammer, maybe he is, maybe he is'nt.  If the bottle was sealed maybe it was the manufacturer who made a mistake??  As others have said, the way the system works he will have no choice but to refund you but you have to follow the system to get that result.

[xuk9032]

Thank you.I will try this now

Sent from Outlook for Android<>

[xuk9032]

What do i do if i dont know anyone with a computer or printer to connect with my mobile phone?

Sent from Outlook for Android<>