Evri postage showing as remote after changing address

[paulamck]

Hi

I recently moved and updated my adress from PA1 to PA2 but now the Evri postage thing thinks I’m in a remote area which I’m not.  I’m even using the same drop off point.  The post code is entered correctly so I don’t understand why it’s happening.

Has anyone come across this?

[4_bathrooms]

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@paulamck wrote:

I recently moved and updated my adress from PA1 to PA2 but now the Evri postage thing thinks I’m in a remote area which I’m not.  

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If a surcharge is being applied it is likely due to where your buyer is located rather than yourself. You can download a list of postcode areas Evri deems "remote" from this page. I've had a quick look and PA2 is not considered remote but PA20+ is. That makes me wonder...how does your postcode appear in eBay? Is it correctly formatted, i.e. PA2 xxx or is there a space in the wrong place i.e. PA2 xxxx?

[paulamck]

Seller is not remote and my postcode is formatted correctly.  I’ve even re entered my address but still no success.  I used my parents PA1 postcode as the sending address and the charge went back to normal.  I suspect the system thinks it’s PA27 which is remote in their terms.

The irony is I’m using the same drop off place as before…

[4_bathrooms]

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@paulamck wrote:

Seller is not remote and my postcode is formatted correctly.  I’ve even re entered my address but still no success.  I used my parents PA1 postcode as the sending address and the charge went back to normal.  I suspect the system thinks it’s PA27 which is remote in their terms.

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Ah, OK...it is the item location then. What happens if you obtain a quote directly from Evri's website or a parcel broker like Interparcel, ParcelHero, Parcel Monkey, Parcel2Go etc? Is the surcharge applied then?

Note that if you are purchasing the label via eBay you are purchasing from a broker called Packlink so the problem is likely with them rather than Evri.

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@paulamck wrote:

The irony is I’m using the same drop off place as before…

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It doesn't matter. If you purchase a label via eBay the postcode that appears in the "item location" is used as that is where the item would be returned to should a return be opened.

[paulamck]

It’s definitely an EBay/packlink issue then. I’ve tried on Evri’s own site and I get a correct quote.

[4_bathrooms]

All you really need to do then is to book any non-Royal Mail shipping via the courier's own website or one of the brokers I mentioned. As an aside all the parcel brokers I mentioned are registered in the UK - unlike Packlink who are registered in Spain - making it much easier to enforce your legal rights should you ever find you have the need to.