Financial ombudsman service - this is an extract from a previously published judgement of theirs:
"Buyer disputes
I understand Mr M is unhappy about the decision to refund a buyer for several transactions
through eBay’s money back guarantee policy. Mr M says the buyer’s claims were fraudulent
and he hasn’t been given the opportunity to appeal. However, eBay’s money back guarantee
is a service offered by eBay UK as a marketplace, rather than eBay Commerce. This means
that I can’t consider the fairness of this decision, or the concerns Mr M has raised about not
being able to appeal against it.
However, I can consider the actions of eBay Commerce in providing the payment service to
Mr M. eBay’s payments terms of use sets out what happens if a buyer successfully files a
claim under the eBay Money Back Guarantee. It says the eBay company offering the eBay
Buyer Protection Program (“eMBG Service Provider”) will reimburse the buyer the amount
owed on the seller’s behalf. And the seller is required to reimburse the eMBG Service
Provider for any such amounts.
In agreeing to eBay’s payment terms of use, Mr M gave it authority to collect “owed
amounts” by various means including recouping from his linked financial account. So, I don’t
think it was unfair for eBay to have debited funds from Mr M’s bank account when there
wasn’t sufficient money in his eBay account to cover refunds to the buyers. "
So no-one is covered under that with Managed Payments.
