EBay it’s the end for private sellers.

[baddie74]

Well finally after changing the format of their selling platform it seems every couple of weeks you have come up with the ultimate level of stupidity with this latest total ridiculous set of changes. Nobody is going to wait what could be weeks to be paid for a item they have sold who ever dreamt up this idea much be so far from reality as needing to push every part time seller off the site. I knew when they came up with the idea of free selling it wouldn’t be long before the idiots that run eBay came up with totally and ridiculous idea to claw back the money they have lost the whole senior management team at EBay must seat round a table all wearing clown costumes saying what is the most stupid idea we can come with to really get rid of half of our customers and the biggest clown wins with this idea and all the other yes people follow. Well I had started selling a few bits again but never again and will not be using EBay again to sell anything it has become a total joke of a company I hope your poor and flawed decisions finally catch up with this once great place to buy and sell has become a total joke.

[incredible_how]

thank you for this.

the price for 0-1kg & 1-2kg is more expensive than tracked 48 Royal mail, which is £3.39 (at the moment, not sure what April will bring) for up to £150, which is a bit of a swizz. But lower than 48 tracked Royal Mail of £6.65 in 2-10kg  £10.55, 10-15kg. Up to 20kg, is correct for  tracked 48 but up to £150... so a big swizz for the seller...

[raptor7242]

And you think private sellers don't have risk? Well it doesn't matter, for me if the payment isn't in hand then I won't be shipping anything. Obviously others will have no problem with this latest overreach by eBay but not everyone is going to want to bend over.

[bittyboy101]

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@papso22 wrote:

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@papso22 wrote:

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@raptor7242 wrote:

PayPal to the rescue 🤣

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Surely this is not something an ebay advisor has just told you?  It breaks so many rules that the 'advisor's' job is at stake.

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dave@ebay 

Could you look into this please?  This member was told by ebay CS that they could take a direct Paypal payment, which, amongst other things, removes the buyer from ebay buyer protection.

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But gives that buyer 180 days protection in PayPal's  resolution centre if needed.

It also give that seller a FASTER PAYMENT instead of a shoddy slow service which eBay now offers with only 30 days protection... Sorry eBay your new payment system is junk ! 

[incredible_how]

If you are a new seller it's been working like that for some time, my mother joined up in November and payment always held until, I think, 24 hours after delivery confirmation - 2 months and 30 sales all like that.

[game_raid]

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@game_raid wrote:

Advisors also told us to do the same, well they gave 2 options.

Paypal, I was told this on a callback because I questioned the fees that were refunded, they said it's okay go ahead and be paid through Paypal.

I was also told to relist the item and ask the buyer to buy again, I questioned this because of the tracking they said just send them an invoice through a tracked or signed for service, also they said it would be unlikely they would open a case if they are prepared to pay again.

This was when the postal strikes were on, along with many other sellers we were refunding quite a few buyers through INR cases.

There is no sale so no protection is needed as long as the case has been closed and refunded. The buyer has your item and your money, they doing the right thing and paying you.

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[raptor7242]

I've been a user since 2002 and I have never had a payment held. No payment, no ship. If one of my payments was ever held I would have just cancelled the sale.

[papso22]

Paypal's buyer protection requires the buyer to pay for returns for not as described items.  They also only get 30 days protection now for IND, but they still get 180 for item not received.

I thought you had gone shopping on the High Street?

[incredible_how]

Not if it is an auction. And I don't see how it can change if the item is sold before the buyer protection comes in, because the buyer will see the invoice.

[4_bathrooms]

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@raptor7242 wrote:

And you think private sellers don't have risk? Well it doesn't matter, for me if the payment isn't in hand then I won't be shipping anything. 

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I suspect you'll quickly discover eBay aren't joking when they call it a "permanent" selling restriction. The transcript you have will be of absolutely no use to you should it come to that. 

[incredible_how]

I've not had a payment held either, but neither of us are new sellers are we? She could pay for postage from the payment (unless needed Royal Mail to bring a label or for a Evri, as can only do collection)

[bittyboy101]

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@papso22 wrote:

Paypal's buyer protection requires the buyer to pay for returns for not as described items.  They also only get 30 days protection now for IND, but they still get 180 for item not received.

I thought you had gone shopping on the High Street?

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It started raining heavily so I decided to stay in - I need to unsubscribe from these threads - I've got over 150 emails from eBay of replies posted in this forum this morning lol 😁

[jdaw-2564]

You know what, next time you go to a shop and pay on your card, you should tell them that they should wait a few days before giving you your items, until all pending payments have cleared and the money is fully settled in their account 🙂

[raptor7242]

It seems I'm not the only one to be told this so that would be an eBay problem. Taking action against users for following customer support advice seems like it should be actionable especially if its not an isolated instance of such advice being given.

It's also irrelevant, if I'm not not going to ship without payment in hand then it doesn't matter if I can list in the future or not.

[game_raid]

What has actually happened, have you refunded a buyer then the item has been delivered and now you want payment?

[raptor7242]

That's not exactly the same but even if it was that is also the risk they would assume as a business. As a private seller I will not ship without payment, that's just my position on it.

Personally I don't see how this action by eBay can be defended but everyone is different. 

[jma2815]

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@raptor7242 wrote:

Correct or not it doesn't change the fact I would never ship an item without payment in hand. I was very clear with this advisor I would cancel any future auctions where a buyer paid via eBay. I also made it clear that my payment terms would be right at the top of the listing.

Equally as per what the advisor said, this would also remove seller protection. No buyer protection, no seller protection - sounds like a level playing field to me.

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It won’t pan out like that though. You’ll just have your account shut down after a few cancelled auctions and buyer complaints. Off site selling (which this is, unless I’ve got what you’re proposing to do completely wrong) is taken very seriously and dealt with quickly. 

CS will agree with literally anything you say. It doesn’t mean you can do what you want and say they gave you permission, even if they did. 

[raptor7242]

Nothing like that thankfully.

I saw the new payment information, I contacted eBay customer support to see if there was an opt out, there isn't, I was very clear I would never ship an item without payment in hand and I got some apparently unpopular workaround advice from customer support.

[game_raid]

In our case the transaction was complete, we were without the item and money because we had to close the case due to the postal strikes, the buyer well several buyers contacted us to pay and we were given the advice I mentioned, hence the two options we had.

What they have advised is pretty reckless of the CS agent to suggest to take the sale away from eBay, others are not wrong that chat will account for nothing.

The buyer loses their protection and you as a seller will also, they could give you any old address, send the money as friends or family, not sure if PP still allow that.

I would get a second opinion if I'm honest not that it's needed, heed the advice as you could quite easily lose the item, money and your account over this.

[incredible_how]

"if you're a new or infrequent seller" it's been a terms and conditions for some time. I can understand it with new sellers, but they don't have a definition of infrequent seller

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold

[raptor7242]

If I won't ship without payment in hand then the future status of my account is irrelevant. There is nothing to lose.

At the moment I have a customer support transcript that states I can accept a PayPal payment and it seems I'm not the only one to have received such advice.