Do we actually know yet if unused SD labels will be refunded?

Hi, to get around the error of not being able to list with custom postage, this week I have listed with SD, then of course I have to "get label" to get buyers address, but not then used it.
I was thinking that it will eventually be refunded, to me as I'm using "seller pays" but then this morning I noticed this in the FAQ below -

What if I don't want to use the prepaid label?

If you do choose to purchase your own delivery label separately, this will be at your own cost, therefore if you would prefer to purchase your own label, you should aim to opt-out your item from the Simple Delivery experience at the point of listing. We will not reimburse you for the costs of using your own label. You will also not benefit from any enhanced cover for loss or damage to the item during transit. You must therefore deal with claims due to loss or damage in transit directly with the delivery service provider. You will need to check directly with the delivery service provider from which you have purchased the label for cover limits. Your seller performance standards and service metrics will not be protected for late deliveries if you do not use the prepaid label.
This leads me think that the price of the SD label will not be refunded? Has anybody been through the process and can say for sure yet?
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Re: Do we actually know yet if unused SD labels will be refunded?

Good luck trying to get one. I have been applying since the end of May and received none. I would ignore the false info that the mentors give with the link to refunds as it does not work and they are very aware of it as indeed are the agents.

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Re: Do we actually know yet if unused SD labels will be refunded?

I have been keeping my eyes open for any reports of an actual refund but have not  seen one yet. Of course people don't usually post here about positives but it doesn't seem to be happening. I have only seen posts like this saying that people have been waiting weeks with no sign of the refund.

Message 62 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

I got a refund a couple of days after i applied. The problem is there are conditions  to qualify and most people dont . 

I sent a parcel over size so had to use a non preferred courier, applied for a refund as they didnt offer a service for my parcel and they refunded in a couple of days.

Message 63 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

If the parcel is oversized you should not get a sd label in the first place as you stated the alternative postal methods.

Message 64 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

If you dont get a label you dont get the address. I only have royal mail selected as a postal service and they dont take over 60cm in length..

Message 65 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

You will if you email them and ask for their name and address. I have done this.

Message 66 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

yes or you can simply download the invoice which gives it to you anyway but thats not the question. Someone asked about refunds and i just gave my opinion. take it or leave it but the refund scheme worked for me very quickly under the above  situation..

Message 67 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

You are lucky. It hasn't worked for me and  countless others. Easiest thing is to become a business seller. You pay selling fees but there no other hidden costs and you choose postage.

Message 68 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Sent CS an email about some unused labels as a previous poster mentioned they had had some success with it, received an email back saying it had been sorted and the funds would be refunded in 24 hours. But nope still nothing after 3 days.

Message 69 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Ha ha i was a business seller for years and stopped because of the stupid seller fees, way cheaper to just write off the occasional postage label TBH. 

Bottom line is Ebay is a money maker for the few, you either play their game of do the other thing, lets face it thats the way of everything these day. I'm just about to be forced to take a fibre land line .....or give up the land line so i might as well give up as the fibre land lines in the area already fitted either dont work or are awful.. thats progress.

Message 70 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Depends on price. If 25 pounds or less then sd label is more than 9% eBay fee.

Message 71 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

The problem i have with SD is it only seems to offer 48hr delivery via Royal mail and that can be up to 10 days so you use the SD label and risk negative feed back on delivery times.

Like i said its all a *bleep* service but you have a choice. Personally now they report you HMRC if you sell over £1800 in a year i will be giving up soon anyway. If you have to pay 20% tax on your sales as well it all a bit pointless.

Message 72 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

'Unused' as in ignored?  I've been told to 'generate' it so I can get the item marked as 'dispatched' - or eBay will think it hasn't been sent out, and not pay me for it, although I combined it with another item.  What does 'generate' mean?  Print off?  If I do this will the buyer get a postage refund?

Why can't there be a 'dispatched' box we can tick ourselves to show it has been combined?  

Maybe eBay doesn't want small private sellers anymore!

   

Message 73 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

If the label is unused, the item is not marked as 'dispatched' (although it was combined and dispatched with another item).  So eBay will think it has not been sent off and so will not pay the seller for it?

Message 74 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Just to be clear the label is marked as used once the courier reports it has collected or received an item with that label/tracking number. Its not  marked as used just because you downloaded it or printed it off..

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Re: Do we actually know yet if unused SD labels will be refunded?

If you are selling stuff that can be combined you have to set that up in your settings, i know its stupid, you cant do it when you do the advert anymore.

The bottom line is E-bay is raking in cash in commission from the courier companies to make up for the loss of commission on sales. They wouldn't dare do this to business sellers who like me had already got contracts with our own  carriers and our own goods in transit insurance.

As is often the case these stupid almost unworkable schemes are thought up by people who have never used eBay as a selling platform in their lives.

Message 76 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Thank you for your reply - You can't set combined shipping up in your settings without knowing how heavy the articles will be, can you?  I sell magazines and books - combining one magazine with 2 books would be much heavier than combining 2 magazines, wouldn't it?  Unless you are expected to fill in preferences before each combined sale, which is too late when the buyer has paid.

I'm caught between a frying pan and a fire -

If I 'generate' the unused label, (because item was combined previously) the item will mark as 'dispatched' but will my buyer get a refund on the postage label?

If I don't mark as 'dispatched' will I get paid for that item by eBay?

 

Message 77 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Best way is to cancel orders with buyer then relist all as one item and offer to them with free postage. Then if eBay do refund sd label then you will get refund (don't hold your breath)

Message 78 of 80
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Re: Do we actually know yet if unused SD labels will be refunded?

Go to account, postage preferences and select combined, you can select how much you want to add per additional item

You set the weight  when you select print a label in the centre box where it says the method of posting ie: if its royal mail you select 1KG or 2KG small parcel .

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Re: Do we actually know yet if unused SD labels will be refunded?

That's brilliant, tickoverscrew, you've answered all my questions.  I got nowhere with the automated assistant.

But hope eBay rethink their system -and hand some of the power back to the sellers.  At the moment it feels like a dictatorship.  Why do they need to add buyer protection when everything is sent tracked?  Royal Mail's good at giving compensation.

Happy Evening!

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