eBay

michaelcarp · ‎22-05-2025

I just sold 2 items to the same person, using simple delivery, postage has not been combined.

I have checked my settings and there is no option to combine postage, not is there a way to combine postage on postage page either.

Is there a way to combine postage as a private seller?

akemp1 · ‎22-05-2025

Sadly the wretched SD doesn't support combined postage yet so your options are to either post two packages, combine into one and whoever paid for the postage (depending on if you offered free shipping on your listing) might get a refund (there seems to be a new SD claim form where you can put the tracking reference in of the label that it was sent with) or agree with the buyer that you will cancel the orders and relist as a combined listing if they wanted to save the postage. If you cancel the orders then I'd suggest cancel with 'problem with buyer's address' reason to avoid a defect on your seller account.

tressygirl · ‎22-05-2025

At the present time, combining postage is not possible with Simple Delivery. eBay say they are aware of this technical issue and are working on it, though the fix does seem a long time coming !

If postage was purchased though Simple Delivery and you now post all the items together the buyer will receive a refund for the unused labels they paid for, might be worth sending them a message explaining this, and that it may take up to / over 30 days for the refund to appear.

If ' Free Postage' was offered, then it's up to you how much you wish to refund as I'm presuming you added the postal charge to the item price.

Some sellers are leaving a message on their listing, for example..... ' If you wish to buy multiple items, please let me know before buying, I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

@michaelcarp

johnwash1 · ‎22-05-2025

Don't call it a "technical issue". It's a DESIGN FAULT.

One of MANY in Simple Delivery. And if the design had been properly reviewed before implementation this utter mess wouldn't have seen the light of day.

vinylscot · ‎22-05-2025

Is it a design fault, if it's doing exactly what eBay intended it to?

It may be that it is only the uproar around this which is forcing them to re-examine the issue.

akemp1 · ‎22-05-2025

@vinylscot wrote:
Is it a design fault, if it's doing exactly what eBay intended it to?

I agree, it's a management fault

department28 · ‎22-05-2025

Can only assume eBay did this on purpose - rolled out Simple Delivery without enabling combined postage, knowing full well the problems this would create. What an absolute shower...