Charged fees for refunded item

[keith_bawt]

Hi, I have just sold an item on buy it now for collection and the buyer has just said his car is broken and he can't collect the item and wants a refund.  Is there I way I can refund the guy and relist without having to pay fees?

Also, i've recently got back into using ebay to clear a few things out.  I've sold 4 items and 3 of them have been to buyers that just flake out and vanish. Is this normal?

[61stephenuk · Accepted solution]

Cancel the item as buyer requested this will refund the buyer and credit your final selling fees.

[fargvs]

For information :-  

Bidders are allowed 4 complete days to make payment before you can recover your selling fees by opening Unpaid case/s for a Non payment defect on their account/s ... You can then relist and neither party can leave damaging Feedback ... any FB left can be removed on request >

 https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

Block them from returning here > https://www.ebay.co.uk/bmgt/BuyerBlock?

 https://www.ebay.co.uk/help

/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

Block them from returning here > https://www.ebay.co.uk/bmgt/BuyerBlock?