Can we no longer offer a discounted postage for multiple purchases?

[emanarvintagecurios]

Hiya everyone

I have listings with the "simple delivery" method against them. This morning I have come across a complete glitch in this. I have a number of items which are "matching" but I list them separately. Someone has won both items and has reached out to me to ask if they have to pay both sets of postage? In the old days, we were able to discount part of the postage. I have tried to do this, this morning and it states that you cannot do this with the simple delivery method.

I am not happy! In the old days, if they actually paid the postage (without waiting for me to issue an invoice) I would give them a part refund. However, now we cannot even do that, without losing out from our own pocket. I am very annoyed about this and feel that we are penalising our customers through not fault of our own.

Anyone else have the same thoughts and have taken it up with eBay directly? 

[**peaseblossom** · Accepted solution]

ebay say:

"If your buyer has purchased more than one item from you in a single transaction you’ll receive one prepaid label to post them all together. If your buyer has purchased items from you in different transactions you’ll receive postage labels to post each item separately."

I think they're supposed to be making it easier than that but no idea when it will improve.   In the meantime you can send items together but bear in mind the second one won''t have tracking to show delivery so that payment would be held for 14 days.     The buyer will receive a refund for the unused postage in 30 days.

Or you cancel/refund with buyer's agreement and relist together with one postage for them to buy and pay again.

[davrman]

Has your buyer already paid? If not, they may find that when they pay for both items together then eBay will automatically offer reduced combined postage. I've done this myself as a buyer several times. I don't know if the seller has to have the combined postage option turned on in their settings. 

[24thomt]

No forward thinking from ebay with this situation, I have exactly the same problem with some of my multiple buyers, ebay probably make more money this way, otherwise why not sort it out! Simple it isn't for our buyers and also it's more work for sellers with extra packaging. I'm baffled at their indifference!

[tressygirl]

It's certainly frustrating for all sellers,  that's taking So long to fix this combining postage issue .

Meanwhile, some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

@24thomt