Can't get my refund because of simple delivery

Hi I am new to this so don't shot me down if I am a bit wrong. I have started selling since June Last year and can get round simple delivery as I sell overseas as well as UK (video games mostly) I don't own a printer or smart phone and strictly speaking I don't know what a QR code actually is. I don't know how long this loop hole will last, simple delivery seems to be anything but!

 

However I did buy something from a seller who did use simple delivery, but sent the wrong item so agreed a return and a refund. eBay is now wanting me to print a free return label, I can't OR  use a QR code I can't in order to move along the refund process. I have posted the item back Royal mail tracked 48 but have no way to provide eBay with proof of postage or tracking. The seller has had the item back since 12/5/25 but has yet to process the refund despite my request. Any help would be appreciated simple delivery is causing me many problems.

Message 1 of 3
See Most Recent
2 REPLIES 2

Can't get my refund because of simple delivery

Contact eBay and let them know that you've returned the item with your own label and that the seller received their item back on 12th May, and let them have the tracking number so that they can add it to the return case and initiate your refund. 

 

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Message 2 of 3
See Most Recent

Can't get my refund because of simple delivery

papso22
Experienced Mentor

Your issue is not Simple Delivery,  but the fact that you don't have a printer and can't use the QR code.

 

You would have had the same problem if the seller had not used SD.

Message 3 of 3
See Most Recent
Got selling related questions? Start here: