I am so baffled here, I sell expensive sealed cream and even photographed the item before shipment due to past experience, and the buyer said the item arrived damaged, The photo provided by the buyer on the attachment for you guys to see.
I mean it's as clear as day it's a used empty tube her old one and claims that is how she received it, this is vitamin C oil-based cream, if its damaged looks like 90% of the item is gone there would be residue mark everywhere in that white box but the one she shared is spot clean just being squeezed to make it looked like damaged, I have asked her multiple times can she provided the photo of inside box and also the outer box which surely will be dirty with mark everywhere with the shipping label so I can claim that to courier she doesn't want to provide it.
Also since this is an expensive cream there is a batch production code, I still have lots of these in inventory and I asked her can she provide the photo back of the cream as well to prove that it's the same item so I can match it with the rest of my stock, she knew that she is screwed and unwilling to take the photo of batch code as well because it would be clear as day it's not same with the original one I photographed sent to her, and astoundingly she opened return request today asked for a refund, I have called eBay CS and they said I MUST ACCEPT RETURN because of the law, despite all the proof there, and she is not willing to share the proof of damaged box which is compulsory for me to get damaged compensation from royal mail.
CS said after the item is returned I can open a dispute to claim fraudulent activity buyer trying to switch different items inside, for me issue here buyer doesn't want to cooperate to share the damaged outer box which is much needed for me to share to Royal mail and she doesn't want to produce it nor showing the batch code as well, there are too many red flags and later at mercy of CS if they think I was right or buyer not violating law here, last year they did the same to me, I sent perfectly new electronic item and buyer returned me a completely different one old heavy used, and eBay don't do anything gave me zero protection buyer get a new item, and I got damaged broken item out of pocket. So I have little trust eBay would be fair considering this is cream even if I try to prove the batch code is different if they will be protecting me again.
I am so angry because what they do here is allowing scammers like her to hurt small seller like me
