For small items, I am unsure why buyers would want protection. If a buy say a cheap alarm clock in a store, I would never take protection as I would expect that it wouldn’t last a lifetime and therefore would simply get a new one when it failed. Secondly, when would a buyer get a benefit from protection practically? If I send a small item by post, if it is not received (eg lost in the post) then I would have to refund the buyer, which I do. So are we saying eBay now stands the cost if an item goes missing. Let’s face it, most items are sent in the post without tracking if their value is low as the cost would be prohibitive. So where does a buyer actually gain from what they already received before 4 February?
