Buyer claims not received

[karij1980]

I sent a item to a buyer. It was received on Saturday. Buyer has opened a not received case saying it didn't arrive. Also sent a message saying -

Buyer: not received

So I sent a picture of the delivery asking if it was somewhere they recognised. 

Buyer : not my door, my company is called xxx, not yyy

I checked Google maps. Seems 2 companies share the same street number, but different doors.  Advised this was next door and had they checked there. 

Buyer - No one has seen it and they were shut Saturday so it would of been left like that over the weekend 
The item was left and a shop which wasn’t open
And yet my company was open until 5 on Saturday 
Sort this or refund the money

*sigh*

Why are people so rude these days?? 

So should I just let the case get to 4 days and escalate or just refund to be rid of them? 

[*vyolla*]

If I received that message, and the tracking showed delivery and has been added to the case then I'd just let them escalate it and it's likely that it will be found in your favour. If they then appeal to eBay then eBay may decide to refund them out of their own coffers.

[vinylscot]

Definitely do as @*vyolla*  suggests. If you have uploaded the tracking details, eBay will reject the refund request.

Don't enter into any conversations with the buyer. Just tell him to raise a case. 

As long as you enter the tracking number into the case as well, you will be OK.

And, needless to say, add him to your blocked bidder list.