Blocked Bidder from Japan

I see that someone from Japan has tried to bid on one of my items but has been blocked. I have double-checked and have included the country for delivery purposes.  Does anyone know why the person is still blocked from bidding?

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Blocked Bidder from Japan

In the buyer requirements activity log there should be an "Exempt from buyer requirements" button. If you select the user in the log and click that button it should make an exemption for that specific user:

 

bral.png

 

Apologies, I forgot about that button earlier. 

Give me ambiguity or give me something else.

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Blocked Bidder from Japan


@bertiedog4 wrote:

Does anyone know why the person is still blocked from bidding?


Assuming you haven't blocked their user ID the reason might be shown in your buyer requirements activity log.

Give me ambiguity or give me something else.
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Blocked Bidder from Japan

In the buyer requirements activity log it says "buyers in countries to which I don't post" and actually includes the buyer's username which is unusual.

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Blocked Bidder from Japan


@bertiedog4 wrote:

In the buyer requirements activity log it says "buyers in countries to which I don't post" and actually includes the buyer's username which is unusual.


It might be due to them having a "primary postage address" registered in a country that you don't post to. You could try temporarily turning off the "Block buyers whose primary postage address is in a location to which I don’t post" option on this page and see if doing that allows them to bid.

Give me ambiguity or give me something else.
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Blocked Bidder from Japan

Thanks for your suggestion, but that would be fraught with difficulty as  there are so many countries that I do not want to post to and would not want any unwelcome bidders. 

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Blocked Bidder from Japan

It could also be the fact that they have had too many unpaid strikes in X months, well if you have this option ticked, that will block them from being able to bid as well

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Blocked Bidder from Japan

In the buyer requirements activity log there should be an "Exempt from buyer requirements" button. If you select the user in the log and click that button it should make an exemption for that specific user:

 

bral.png

 

Apologies, I forgot about that button earlier. 

Give me ambiguity or give me something else.
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Blocked Bidder from Japan


@twofourdeltasurplus wrote:

It could also be the fact that they have had too many unpaid strikes in X months


The reason the bidder was blocked is the last column shown in the buyer requirements log. The OP's bidder must have a "primary postage address" in a country the OP doesn't post to.

Give me ambiguity or give me something else.
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Blocked Bidder from Japan

Well pardon me for offering another option to look at, as that will throw up a block as well.

Japan is a good country to sell to, many a loyal customer over there.

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Blocked Bidder from Japan


@twofourdeltasurplus wrote:

Well pardon me for offering another option to look at, as that will throw up a block as well.


As per the OP's post #3:

 

"In the buyer requirements activity log it says "buyers in countries to which I don't post"

Give me ambiguity or give me something else.
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Blocked Bidder from Japan

Thank you!  I have included the potential bidder in Japan on the exemption list and hope that he or she will now be able to bid!

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