Another way eBay could help at the moment

[vinylscot]

Here's a wee suggestion for eBay.

I know this is a sellers' board, but, at times of great upheaval such as this, it would be immensely helpful if they could dedicate just one member of staff to constantly monitor these boards, and either correct, or at least remove, the huge number of plain wrong posts which make it impossible to get any sense from many of the threads.

It's a mixture between genuinely uninformed individuals, wilful contrarians, and downright liars.

eBay has been very good recently about allowing criticism, and have rarely stepped in, when they certainly could have (and possibly should). 

I could understand that they may be worried that it could develop into a Q&A sessions, but, even if they simply removed the worst of these posts anonymously, and replaced them with a brief statement such as "post removed due to misleading or incorrect information", it would help everyone's understanding, and consequently ease the load on eBay's CS department, which we all know is not really up to the task.

At the moment, any seller coming to these boards will struggle to find an answer. There are some correct answers in amongst all the unfounded drivel and nonsense, but they are becoming harder and harder to find.

As long as they didn't stray into matters of opinion, I can't see why anyone would object. Action could be taken to sanction posters who repeatedly post incorrect information - some of the accusations being made against eBay are borderline libellous, and you can see some posters just pushing it a little further with almost every post, often after they've already gone too far.

[edwardian-dreams]

taken from the help pages 

[suelel1968]

Thank you, that's quite a game changer then. I still think it is up to the buyers whether to pay it or not. I'm not swallowing the cost. I assessed my items fairly and took at least 50% of the BPF. They do pay it on Vinted so we will see.

[jckl1957]

You will have to use SD for large letters - as I said.

[the_book_seekers]

I've been expecting it to be made read only for some time. But there be a new thread and fresh impetus to the poster you're alluding to.

[bookworm191472]

Re your comment asking why parcels jump from 2-10 kg.  I have recently picked up the latest Royal Mail prices leaflet and the UK tracked service, both 24 and 48 hours which I presume is what ebay now offers under so called simple delivery doesn't offer a service in between 2 and 10kg.  It is up to 2kg and the next limit is up to 10kg.  Bit of a rip off!

[honeymonster007]

It jumps from 2kg to 15kg here!

Priced a 3.6kg parcel just the other day, 10.55 via eBay, 6.80 direct from RM 48 tracked.

The parcel has since sold elsewhere but hopefully eBay will sort out that crazy jump in weights.

[edwardian-dreams]

It is but I don’t know why it’s not there

maybe something to do with rm changing 2-5 to 2-10 in their recent new price set up and confused someone lol

if eBay recommends 2kg you can send it even if it’s over and you won’t be charged 

but if you’re sending a 10kg parcel you may feel you’re ripping eBay or Royal Mail off (not sure who picks up the tab)

but they only give you the choice to send it as an up to 20kg parcel rm price wise

its not right and hopefully they iron this out before the FINAL DEADLINE of 26th April (I have read but no source)

[irobot100]

Is it misleading when members state Ebay are charging buyers an extra fee BPF which they were already covered for ?

[wellingnorth]

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@honeymonster007 wrote:

It jumps from 2kg to 15kg here!

Priced a 3.6kg parcel just the other day, 10.55 via eBay, 6.80 direct from RM 48 tracked.

The parcel has since sold elsewhere but hopefully eBay will sort out that crazy jump in weights.

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According to Kat on message 46 of the thread below the 2-10 kg band should be available once simple delivery becomes mandatory for an account

https://community.ebay.co.uk/t5/Seller-Central/eBay-as-confused-as-us-about-Simple-Delivery/m-p/7832...

It sounds like this may already have happened for some people but I haven't seen anyone confirm that they can see the 2-10kg band?

[honeymonster007]

Sounds encouraging, hopefully a 5kg option will pop up as well 👍

[moonlight-rhapsody]

I can see how some people might find it annoying, but at least the volume and intensity of posts/threads reinforces to ebay just how angry many private sellers are.  If it were otherwise, then ebay might get the impression that this furore is like other times when people have a moan and then go away.  The continuing outcry shows that Simple Delivery is different, and particularly taking into account BP as well.  Granted some of the information given out is incorrect (no different from Customer Services apparently), but somebody will usually come along and correct it.  Visitors to any forum need to bear in mind the principle of caveat emptor.

Maybe ebay are allowing the threads to run because they genuinely want to read the room.  Or maybe they want to try and keep the criticisms in-house so that people vent to a relatively small audience here instead of fanning the flames in the wider world.  Who knows.

"Another way ebay could help at the moment" is to add the "block" function to the forum so that if Person A didn't want to see Person B's posts, those posts wouldn't be shown to Person A.  It's a fairly common feature on forums, but I'm not aware of it being available on this forum.

[ruby*ryan]

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@moonlight-rhapsody wrote:

"Another way ebay could help at the moment" is to add the "block" function to the forum so that if Person A didn't want to see Person B's posts, those posts wouldn't be shown to Person A.  It's a fairly common feature on forums, but I'm not aware of it being available on this forum.

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It used to be an option many years ago, pre Khorus. I would love to see it back again.