Account restricted and funds on hold

I started selling on eBay to get myself some money. All the orders were delivered to the buyer, however ebay restricted my account and put my funds upto £800 pounds on hold. They asked me to provide proof of delivery, i provided all the tracking details and proved to ebay that all the orders were sucesfully delivered. But ebay is now requesting irrelevant information that is extremely private and sensitive, I refused to upload this information and now ebay is asking me to wait for 170 days to receive my funds. I feel extremely stressed and frustrated by this as i rightfully deserve the money as all the buyers are satisfied with their orders but i never recieved my money, this is severely affecting my mental health, i tried to inform ebay that i deserve my money as i succesfully delivered the orders to the buyers. But eBay does not understand my situation is refusing to reinstate my account, and is threatening to permanently suspend my account and take my money. This is absolutely unacceptable as all my money is being robbed from me. I urgently need this money for my family's wellbeing but eBay is not releasing my money. Ebay is extrmely shameless for taking my money this way.

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25 REPLIES 25

Account restricted and funds on hold

how long did you wait to receive your funds?

Message 21 of 26
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Account restricted and funds on hold

170 days 👍

Message 22 of 26
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Account restricted and funds on hold

are you from the UK?

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Account restricted and funds on hold


@aleiq68 wrote:

are you from the UK?


Their account is registered in the UK, so they must reside in the UK.

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Account restricted and funds on hold

ah, i was just told by ebay that ebay will keep my on hold funds because it’s a law in the UK. However they were holding payments for 4 of my orders. 2 of which i cancelled, and one which is getting refunded. I had to refund the money using my own account. I need some help on what to do. 

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Account restricted and funds on hold

It doesn't 100% follow. I have a private account registered on Ebay Germany but live in the UK.

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