Hi @gezaya ,
Thank you for your post.
While we can't check into account details here there is 1-1 sessions that you can book with experienced support agents that can review your account with you. If you go to the top of your seller hub page here,
there is a banner that you click into, scroll down the page and you can book an appointment from there.
Thank you,
Kat
I am currently out of the office and will return on the 23rd of April. Please expect a delay in my reply