@tesrod-2008 wrote:
I don’t understand how the simple delivery will work, will ebay be the insurer of the package during transit? Does the compensation for loss or damage come from eBay funds or from the seller?
On the help page it says to sellers ‘Items are protected against loss or damage from the moment they are scanned into the carrier's delivery network until they are marked as delivered by the carrier. In the event that a buyer raises a claim for an issue that occurs during transit, you'll not be held responsible’. In that case, why does eBay need to hold onto the buyers payment, if the seller is protected as eBay states, why don’t they release the buyers money as soon as the item is scanned by the courier? Sounds like a good deal for sellers?
If the compensation comes from eBay’s own resources (from accumulated buyers fees presumably) will compensation to the buyer still be easy for the buyer. What if the item is badly packed, in my experience some sellers are extremely optimistic about protective properties of a bit of bubble wrap and brown tape. Will it still be the responsibility of the seller to get the item as described to the buyer, or will that be just for business sellers?
Yes, according to the Terms & Conditions for Simple Delivery eBay is liable for all loss or damage in transit provided the items are deemed by eBay to be eligible for the service and they are packaged by the seller in accordance with the carrier's terms.
https://pages.ebay.co.uk/shipping/delivery/seller-terms/
12. Liability for Loss or Damage and Compensation.
You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBay.co.uk site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier.
5. Eligibility.
a) Item Eligibility.
Not all listings on eBay.co.uk are eligible for the Services. eBay will determine which items are eligible for the Services. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for the Services, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions.
8. Seller Responsibilities.
Upon eBay’s notification that your buyer has paid for an item, you must promptly drop off the item at a carrier drop off point or arrange collection of the item within your stated handling time. You must ensure you package your item in accordance with the guidance provided to you following the sale of your item, as well as in compliance with the guidance provided here and as per the relevant Carrier Terms. You must package all items in accordance with correct weight and dimension limits for the Simple Delivery label provided to you. If you fail to correctly package or securely attach the delivery label to your package, eBay and its third party carriers will have no liability to you, and your item may be subject to delays. eBay’s third party carriers may at their discretion, and in any manner they prefer, destroy or refuse to accept non-compliant items into their network. You must post all items contained in a single order in one package. You must only use the Simple Delivery label provided to you once per package.
