offering combined postage after buyer has paid

[safarizone556]

so a buyer made an offer on two different listings of mine which I accepted, and payment was made automatically straight away. however, I want to send them both together in one parcel and refund them the cost of the extra shipping. I read on eBay's info page that combined postage is not applicable to 'best offer' purchases - does this apply here? if so do I have to tell the buyer I cannot do that? how can I generally create new postage labels for multiple items anyway?

any help would be much appreciated.

[roger_roger_over_and_nowt]

If you are using Simple Delivery i don't think postage can be combined.

Seems the only work around is to cancel both sales and relist as 1 lot at agreed price.

See :- https://community.ebay.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false...

[tressygirl]

This has been,  and frustrated many,  a technical issue now for a long time with Simple Delivery and combining postage,  it's just not possible.

If postage was purchased though Simple Delivery and you now post all the items together the buyer will receive a refund for the unused labels they paid for, might be worth sending them a message explaining this,  and that it may take up to / over 30 days for the refund to appear.  You will though,  only have one tracking number for all those items,  and a potential opener for  an item not received case.

The best way forward would be to cancel all items, of course,  with the buyer's acceptance, and relisting them as one, so there's one  important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled,  that they are to be relisted on eBay again,  for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.

Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

@safarizone556 

[phillsvinyl]

Have to say something here as I had a buyer buy two items from me and the postage was combined by eBay.

I did however like on most of my listings offered free postage and i pay for the postage - this might be worth looking into - but if purchase from me on free delivery it does combine them.