Good day everyone.
I have been a seller on this platform for many years but over recent weeks eBay have made this very difficult. Customer services have lied and made decisions that go against the service it pretends to provide.
Example 1) Three weeks ago I sold a large item which is collection only. The buyer paid for the item and when I attempted to share my details for collection, my messages were not sent and a warning appeared about attempting to sell outside ebay. Over the past few weeks several hours have been wasted repeating the same issue with various call handlers who would "put me through to another dept" or make promises that "it is in hand" or "it has been escalated". Nothing has changed and the original issue remains.
Problem 2) I posted an item through eBays Global Shipping Program (GSP)as it was destined for the US. The item arrived at eBays warehouse and was signed for. A month later the item is still in the warehouse and has not been shipped. EBay were contacted and promises were made of the 'money back guarantee" with GSP. However, when the buyer said they had not recieved the item eBay refunded the from my account! I appealed this and provided all of the receipts and proof of purchase they requested. A response came back quickly stating the decision to appeal was not accepted as the buyers address was "wrong". The buyer in the US and my parcel was delivered to an address in the UK. I tried to discuss this and I recieved an automated response that my message will be reviewed within seven working days.
Absolute joke and I'm stuck with a large item with a buyer who doesn't know where to collect his item from and I'm down £100
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