eBay won't let me mark an irtem as despatched.

I sold an item after it had been automatically re-listed, bought my own postage label from Evri and posted it, then discovered that in auto-re-listing it eBay had switched it to its Simple Delivery system from the DIY Evri postage which I had originally set it up as, and was instructing me to buy a label from them, which of course I was not willing to do having already bought one, and was not offering me any way of avoiding that or of marking my item as despatched. I messaged the buyer explaining what had happened and giving him the Evri tracking code.  He immediately responded saying no problem and has since confirmed receipt and given me very positive feedback. My problem now is that eBay is flagging the item as overdue for delivery, when in fact it was despatched instantaneously on the day payment was received, and is giving me no means of contacting them to get that corrected, which is going to look like a blot on my hitherto 100% positive record.  How do I fix this?   

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eBay won't let me mark an irtem as despatched.

See if you can add the new tracking number via the dropdown menu arrow for the item (needs to be on a desktop browser).   If not the payment will be released anyway in 14 days.

 

 

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eBay won't let me mark an irtem as despatched.

Thank you. I know the payment will be released, but that is not what's
bothering me; it's just that I don't like being flagged as having been
guilty of a late despatch.
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eBay won't let me mark an irtem as despatched.

If you manage to change the tracking the dispatch time will update.

 

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eBay won't let me mark an irtem as despatched.

sml192
Conversationalist

You should be able to update the tracking.  Try the following steps:

 

  • Go to "Orders Paid & Dispatched"
  • Click on "View order details"
  • Under "Postage" there's a small dropdown arrow next to "Track Package" - click on that.
  • Choose the "Add tracking" option
  • A box will come up with the current tracking number. Delete that and replace it with your own one.

 

As your buyer paid for the unused Simple Delivery label they will be automatically refunded for that within 30 days.  

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eBay won't let me mark an irtem as despatched.

"and was instructing me to buy a label from them, which of course I was not willing to do having already bought one,"

 

If it was Seller Pays Postage Simple Delivery, my understanding is you will have been charged for the SD label anyway - but you can claim it back.

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