Wrong tracking number assigned after generating label (Simple Delivery)

[klimauk]

Hi,

I generated an eBay label (Simple Delivery) to access the buyer’s address, but I didn’t actually use that label. Instead, I sent the parcel directly with Evri using a different tracking number.

eBay automatically assigned the original label tracking, which now shows “we’re expecting it”, and I can’t edit or replace it.

Would cancelling the label and adding the correct tracking be the best approach in this situation?

Thanks in advance.

[jonatjonatjonat]

its no longer possible to add your own tracking to the order.

You can provide the new tracking number to the customer in a message - and in the event of the customer opening a none delivery case - you can provide ebay the new tracking code in that case.

Note as you didn't use the simple delivery label - your payment for the order might be held for 14 days.

[klimauk]

Thanks for your help, really appreciate it.
I don’t sell very often - about a year ago I could still send parcels myself and just add the tracking number manually.
Seems things have changed a bit now.
Thanks again for the advice!

[jonatjonatjonat]

personally - especially with the items you are currently selling - i'd just have postage separate and use the simple delivery label.