Royal Mail tariffs on Ebay are wrong.

I sold something recently, and the buyer had to pay a surplus on the package, even though I printed and paid for the label through Ebay.
Now I've bought something through Ebay, and the same thing has happened. I have to pay a surplus on the postage.
So Ebay has Royal Mail Tracked tariffs wrong. Beware. It might be safer to take the parcel to the post office and let them calculate the cost.

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Royal Mail tariffs on Ebay are wrong.

This is why I do not use eBay labels nor simple delivery  and will not use it.

 

Maybe you should  raise the discrepancy  with  customer service. 

 

 

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Royal Mail tariffs on Ebay are wrong.

I tried, but I just got the robot response.

 

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Royal Mail tariffs on Ebay are wrong.

Perhaps request a call back to speak to a human... 😉 AM is best... 

EBAY LINK FOR TELEPHONE CONTACT CALL BACK 

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

 

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open between 8 a.m. to 10 p.m. on weekdays.

 

9 a.m. to 6 p.m. on weekends.

 

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Royal Mail tariffs on Ebay are wrong.

Trying to sort out postage for a 'medium parcel'  on eBay RM tracked 24 is £4.25 whereas tracked 48 is £5.15. 

This is obviously incorrect. I was tempted to go for the cheaper option but elsewhere someone says he did this and the buyer got an underpayment notice. I've noticed this before so maybe it's been in error since the October price increase. If it were a simple matter to notify eBay I would do so but these companies dissuade contact - someone else said he tried to contact them and got through to a non-too-bright 'robot' so I'll save my time and energy.

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Royal Mail tariffs on Ebay are wrong.

Nothing wrong with the eBay prices

Tracked 48 is £5.15 for a MEDIUM Parcel up to 2kg

Tracked 24 is £4.25 for a SMALL Parcel up to 2kg

 

Check the size and weight of the package you are sending

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