Royal Mail Collection issues

[asfroma]

Hi there

I arranged a collection via Royal Mail and left the parcel in my safe place as I was out walking the dog.

The parcel was collected but Royal Mail marked it as 'not there'. I've had to issue the buyer a full refund now, I am wondering if there's any recourse with Royal Mail or do I just have to wear this?

[technthread]

If I had a ring cam or something showing the postie taking it then I’d send them a complaint letter. 

With no proof you’re unlikely to get anywhere. I’d probably write it off and never do a collection again.

If the collection was in the last day or so I’d wait and see, it is possible that the wrong button has been pressed and it is in the system.

[tressygirl]

I've just had a Royal Mail delivery, and there was an email message to follow,  to say if a safe place is designated and used,  and the item is then found missing,  RM are not responsible for any refund.

Having said that, it's always worth a shot at contacting Royal Mail,  you might get a helpful understanding agent ! 🤔

@asfroma 

[c_of_e84]

In a word no, you have lost your 30p collection charge because the postal operative hit the wrong button on the PDA, if they knew what they were doing with the software and could be bothere they could of gone bqck through the screens and corrected it but as the item has been scanned at a sorting office they cant.

[asfroma]

Also cost me £20 in a refund too cry 😭  no more leaving it in the 'safe' place!

[stecomedia]

That’s gutting. I hope you left it a few days to make sure it’s definitely vanished.