Return address wrong on label

[teganpaige]

Just noticed when I printed a label, it has incorrect return address on it. Thought I had managed to change this already 

[fargvs]

Goto > My eBay > Account > Addresses and check those 4/5 fields for correct information.

https://accountsettings.ebay.co.uk/uas

[missthankyounext]

once label was already generated and ive printed ive noticed its the wrong return address. i have change this on ebay account but it wont change it on label even if i print another it says only once label can be generated. how can i fix this? thanks

[tressygirl]

Contact eBay Customer Services to solve this for you, see what they say . Please if they come back with a sensible resolved answer,  come back and let us know,  it may help us to help others with the same issue.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@missthankyounext 

[nzusmanov1]

Only answer I've had from them is to ask buyer to cancel order and relist the item for them to buy again. Apparently once a label has been printed its impossible to change it!

[bengaloid85]

I changed my return address on ebay 2 months ago and removed the other one so I literally have only one address anywhere in ebay. However it still prints my old address on prepaid labels at the parcelshop. So if a delivery isnt made and an item is returned I'll have to refund the buyer and lose the item. I attempted to sort this using chat, and was passed between 3 agents all of whom didnt listen and just told me to update my address. Clearly Ebay has a database issue somewhere. How the hell do we escalate this to someone who will listen and has the authority to actually investigate the issue?

[moldosgifts]

Follow @tressygirl advice post No 4

[bengaloid85]

I wish it was that easy. I've requested 2 call backs and been told the wait time is 3 minutes, only to never receive a call.

Is there a number we can call ourselves and not have to rely on a call back?

[moldosgifts]

Just the call back or pointless live chat call back as advised is the best option.

Link below again

eBay Customer Service

the time they give is an estimate

[bengaloid85]

Ok thanks, I'll try again at 8am tomorrow and hope to get Dublin! Cheers

[jckl1957]

Apologies if you have already done this - but do double check that your address is correct.

You have to independently enter it into 5 different places.  Strangely enough, when I just found this to provide the link, I did not have a return address at all, even though I am certain I added one when I moved house last year.

https://accountsettings.ebay.co.uk/uas/addresses

[bengaloid85]

Ah, thanks so much. So although I entered my correct "Return Address" my old address was showing under "Dispatch Address".

I've now removed all trace of it.

Its ridiculous that eBay employees cant tell me this but thanks so much for your help. I'll update if that solves the issue next time I post an item. Cheers

[jckl1957]

You are welcome - glad to have been of help.