Losing sales because combined postage

[ken_5362]

Has e bay stopped allowing buyers to combined postage i  have a buyer who has won five items but i can't combine postage? 

Looks like i will be losing sales,

[tressygirl]

Seems it's still a technical issue eBay say they're working on it.

There has been no announcement that it's to be permanently disabled.

eBay informs anyone wishing to combine postage on items,  to ask the buyer to buy and pay for all items,  then to make a partial refund for the excess postage paid.

Yep, not ideal,  but that's the only workaround suggested.

One tip,  if you do make partial refunds,  mark all items as dispatched first.  If you refund first,  there's a quirk in eBay's programming , disallowing items to be marked as dispatched.

@ken_5362 

[edwardian-dreams]

This has been a problem for a while now from what I’ve read on the boards and eBay have said they’re working on it 

Bit,of a long shot but 

I looked in my postage preferences in selling hub ..not sure if this can be done after a sale and before payment but lose nothng trying it as a one off, then putting it all back 

click on accept combined payments and tick

then click on flat postage rate and tick subtract £x from each additional item

So say you have five items and they’ll all go into one parcel with the p&p quoted in the one listing it might work

see if anything happens 

.

[forestfeline62]

What my partner has done for a buyer who wanted combined postage ,he put the cost of the total postage on just the one item and put the other items  as free postage ,it saved having to mess about with refunds . 

[thetimetower · Accepted solution]

Worth mentioning this bug has finally been fixed for me. Had a few combined items today of different types of items.

[edwardian-dreams]

Bump

in case it’s been fixed for everyone