I posted an item while Evri hasn't delivered to buy in over 2 weeks

[mrfortunate]

I dispatched an item worth over £100 via Evri/ eBay simple delivery.  Sadly, the buyer has notified me that Evri is yet to deliver the item.  I have searched through internet/ evri website but can't get hold of any real human customer service to talk to. Please, what is the best approach in this situation?

[brainuk]

Get the buyer to open a Not Received case. He will automatically get a refund from eBay and you also keep your money. Part of the SD deal.

[cheekychippy210]

as pointed out by earlier reply, encourage the buyer to open a case, that will kick start the money back. 

[thepillenwerfer]

Even if you get through to Evri they won't talk to you as you bought the carriage from e-Bay.

As others have said, the Buyer needs to open a Not Received case and e-Bay will refund them and you get to keep what they paid you.