Evri poor service and communication.

[goosewell]

Evri seem to think that they can hide to avoid speaking to the customer. I am trying to chase a parcel, but I have had no reply to my concern . 2 days ago.  My parcel has not moved to 48 hours. It  is a bookcase , a little hard to mislay , even for them. The seller thinks I have to chase it not them ! 
I will be sending it back if it does not arrive tomorrow. 
ebay rethink the use of a single courier , there is no incentive for them to get it right as WE HAVE NO CHOICE !  I have only one drop off  the Post Office open 10-2 this week ! They have reduced the drop off points including 24/7 lockers and a late open shop . Reduce your outlets and you will reduce the amount of business you get  Evri  ! Wake up…..

[style_wise]

Do you know that you don't need to chase EVRI on behalf of your Seller? Just open an Item Not Received case, and watch the date to escalate it to eBay if the Seller doesn't act. 

Since you are a Private Seller sending with Simple Delivery, even when your Item is stuck with EVRI you don't need to chase them anymore. Just have your Buyer open an INR and leave eBay to do all the work (usually they refund your Buyer and let you keep the money too.) That is if you haven't opted out of using EVRI for SD entirely!