Confused by Postage

I have recently restarted listing items to sell after a long break from Ebay and finding the whole process complicated and stressful. There are many things that have changed for the worst but will stick to my reason for posting....when creating listings it has been fairly straight forward until i come to the postage options which is a struggle to select my always preferred option of charging extra for postage and physically paying at the post office for delivery.  Sometimes my preferred option is nowhere to be seen and i have to refresh everything and start again then sometimes when i do select my preferred option it reverts back again.....anyway i thought that i managed to list all with my preferred option until viewed the order details of my last sale....i sold a book for 4.50 and quoted 2.70 postage now in the order details Ebay have actually deducted 2.25 postage and left me with the flat 4.50 for the book ???  im assuming it's some pre postage payment thing but how has this been overridden and what do i do now ??? please help

Message 1 of 3
See Most Recent
2 REPLIES 2

Confused by Postage

Don't worry, you're not alone in finding eBay far more complicated than it used to be.     It's their new Simple delivery that's causing your problem.   Details here:
https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

 

You can opt out of it during the listing process.   Look for the postage options menu icon on the right of the postage section.   Then you will be able to put what postage you want.    When you do that you have to mark dispatched and enter the tracking number manually via the dropdown menu arrow for the item on your orders page.

 

 

 

Message 2 of 3
See Most Recent

Confused by Postage

Thanks for the reply.....i really thought that i had opted out and charged £2.70 for Ebay to then charge £2.25 and not give it me.....all my other listings was ok and i entered the tracking number as you stated. im feeling really frustrated as all i want is to a have a clear out and just want it to be worth my while with a little money  in exchange but Ebay seem to put a block on anything simple.

Message 3 of 3
See Most Recent
Got Postage related questions? Start here: